E-Learning Support I

7 hours ago

Big Rapids, Michigan, United States Ferris State University Full time

Job no: 497542

Work type: Student Employment - General

Location: Big Rapids, MI 49307

Categories: Student Employment - General

Position Title:

E-Learning Support I (Student Position)

Location:

Big Rapids, MI

Department:

ELearning

Advertised Salary:

$13.49- $13.99

Summary of Position:

Provide phone, chat, and email technical support to Canvas users, including faculty and students. Assist eLearning staff with special projects.

Essential Duties/Responsibilities:

  • Greet people entering the eLearning suite.

  • Assist visitors in locating offices.

  • Provide technical support for Canvas and Zoom users.

  • Guide users on common tasks in Canvas and Zoom.

  • Answer calls and resolve technical issues.

  • Direct calls to the appropriate staff or departments.

  • Respond to emails in the eLearning account.

  • Create and update technical support documentation.

  • Use Microsoft 365 tools and learn new technologies quickly.

  • Provide training support to eLearning staff.

  • Handle special projects as needed.

Number of Positions Available:

1

Documents Needed to Apply:

Resume/ Class Schedule

Job Close Date:

Jan 26, 2026

EEO Statement:

Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.

Advertised: 13 Jan 2026 Eastern Standard Time

Applications close: 26 Jan 2026 Eastern Standard Time

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