Sr Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:

Global Credit Operations: Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. Provide analytical support in executing internal control discipline and operational excellence within a LOB. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Demonstrate the ability to liaison across lines of business across organizations globally. Demonstrate the ability to review and assess change being introduced across the Organization and Business processes to identify the need for risk and control. Incumbents typically have over 5+ years of risk management and/or LOB experience. 

Responsibilities:

• Demonstrate ability to act as a Risk and Control Liaison for the aligned GBO LOB / FLU  

• Support Test of Controls end to end quality review process

• Drive 100% Defect Remediation

• Lead and support actions related to TOC inventory change to ensure flawless execution through project management tools and routines

• Candidate will actively review/test transactional activities to identify issues, trends, or errors to review with Leaders and Executives in the Business

• Responsible for operating quality review reporting as part of the Enterprise Process Management Policy and Procedure for test of controls aligned to Process Inventory

• Assess management and process controls for effectiveness at ensuring compliance with policies and procedures

• Candidate will complete / execute monthly testing activities to ensure quality and adherence to applicable policy and regulation

• Identify where new controls or improvements to existing controls should be deployed

• Develop and maintain effective partnership with business, compliance and risk teammates

• Demonstrate the ability to be a self-starter and demonstrate ownership and results driving to become a subject matter expert in aligned test inventory, candidates should be intellectually curious

• Ability to quickly locate resources and manage desk routines so tasks and responsibilities are met

Minimum Qualifications:

• Minimum 2 yrs. experience in processes and systems for Global Credit Operations or Credit Fulfillment, Service and Operations.

• Experience with procedure documentation, audit, compliance, and/or QA/QC testing

• Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems

• Relationship management skills

• Proficient with Excel and PowerPoint

• Excellent written and verbal communication skills

• Detail-oriented

• Ability to work in a fast-paced environment to drive Quality goals while meeting aggressive delivery deadlines

• Role supports Global teams and may occasionally require schedule flexibility to meet with partners

• Prior experience in a leadership role or proven leadership skills, applicable to liaison work across teams and organizations globally

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Desired Experience:

• Experience with SharePoint sites and/or Tableau beneficial

• Data management knowledge beneficial

• (LoanIQ, GFS, GSS etc.)

• Bachelor's Degree or Work Experience Equivalent

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

Shift:

Hours Per Week: