NYC DOE Engagement Manager

As an Engagement Manager supporting the New York City Department of Education, you'll play a critical role in driving customer engagement, adoption, and retention across all NYC DOE schools. In partnership with a Customer Success Manager (CSM), you'll act as the strategic and operational lead for engagement within this district, designing and executing programs that strengthen teacher activation, deepen school-level usage, and ultimately improve renewal outcomes.

You'll collaborate directly with school and district leaders, visiting sites regularly to build relationships, understand needs, and implement scalable strategies that deliver measurable impact. This role blends customer strategy, project management, and field execution, all in service of ensuring long term success and retention across the district.

• Drive Retention Outcomes: In partnership with the CSM, co-own retention across all NYC DOE schools through data-informed engagement, activation, and adoption strategies.
• Execute Scalable Engagement Plans: Design and implement school- and district-wide engagement plays that align to key milestones and improve health and renewal metrics.
• Lead Onsite Engagement: Conduct regular school visits, stakeholder meetings, and workshops to strengthen relationships, identify barriers, and surface new opportunities for activation.
• Mobilize Champions: Identify, equip, and activate school and district-level champions to accelerate teacher adoption and product impact.
• Monitor and Act on Health Metrics: Track usage, adoption, and engagement trends to proactively identify risks and implement intervention strategies.
• Align Cross-Functionally: Collaborate closely with Sales, Customer Success, and Marketing teams to ensure engagement strategies align with broader account and company goals.
• Strategic Problem Solving: Take a scrappy and creative approach to addressing engagement challenges, adapting tactics to meet evolving customer and district needs.
• Advocate for the Customer: Represent the voice of NYC DOE stakeholders internally, ensuring their needs and insights influence strategy and decision-making.
• You'll have the opportunity to exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes.
  
  

• 2-4  years of experience in customer engagement, success, or education-facing roles, preferably supporting large or strategic accounts.
• Proven ability to use data and insights to drive adoption and retention outcomes.
• Experience balancing strategic planning and tactical execution in a fast-paced, dynamic environment.
  Highly collaborative, adaptable, and motivated by solving complex customer challenges.
• Based in or near New York City, this role requires approximately 30% travel to visit NYC DOE schools and meet with district stakeholders.
• Deep sense of ownership for customer retention. You see retention as the ultimate measure of success and are energized by influencing renewal outcomes through meeting, calling, and speaking with stakeholders and end users

Compensation:

• Base salary: $65,000 - $75,000
• On-Target Commission (OTC): $12,500
• On-Target Earnings (OTE): $77,500 - $82,500
• Total compensation for this role also includes incentive stock options and benefits.

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why you'll love working at Newsela:

• Health & Wellness: Access to the world's leading medical experts for healthcare (pets included). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home: Almost all of our roles are fully remote - tech stipend included
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off: Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
• Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.