Client Relationship Manager

2 days ago

Batavia, Illinois, United States BATAVIA CONTAINER INC Full time

Batavia Container is an industry leader in providing creative, quality solutions for any packaging challenge. We partner with the customer to develop the best packaging solutions in a cost effective manner. Better people. Better equipment. Better boxes. It's what we do.

We are looking for a Client Relationship/Account Manager to join our team. If you want to be a part of a growing company and enjoy interacting with clients, this may be the role for you. The client relationship account manager will provide support to Directors and Sales Executives: research and review qualified sales opportunities and provide exceptional customer service to our clients and prospective clients.

Essential Duties & Responsibilities:

This self-motivated, customer service driven individual will provide support for, but not limited to, the following areas:

  • Account Management:
  • Develop a trusted advisor relationship with clients and customers. Establish themselves as the primary point of contact for assigned customer, needs.
  • Manage projects and ensure consistent processes for project goals and deliverables.
  • Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.
  • Proactively manage customer expectations related to production, quality, and deliveries. Follow-up with customers for orders, inquiries, and concerns.
  • Identify and grow organic business within existing client relationships.
  • Business Development:
  • Conduct research on qualified sales prospects and clients to assist in client selection
  • Provide Sales team with Pre-Meeting research.
  • Research industry trends to discover prospective customer needs.
  • Facilitate and manage qualified opportunities through the sales cycle.
  • Engage and communicate with prospects and clients.
  • Share client updates and prospect tracking with the Sales team using CRM tools.
  • Key processes and expertise:
  • Manage and Master WebCenter (production software platform) process flow to ensure customer orders are completed and delivered.
  • Maintain and develop professional and technical expertise by developing corrugated industry knowledge.

Qualifications & Requirements:

  • 3+ years of Account Management experience or a bachelor's degree.
  • 3+ years of Account Management experience in either the corrugated packaging, food, or industrial sectors working directly with sourcing teams and production buyers preferred.
  • Excellent verbal and written communication skills
  • Ability to lead client strategy and execution
  • Strong organizational skills, attention to detail and interest in learning
  • Strong project management, analytical and quantitative skills.
  • Microsoft Office/Excel proficient. Experience with Project Management software and CRM preferred
  • Experience presenting to internal teams as well as clients and prospects.

Batavia Container offers a competitive benefits package which includes the following:

  • Medical
  • Dental
  • Vison
  • Life Insurance
  • 401(k) company match
  • Paid Time Off (PTO)

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