Human Resources Manager

Job Summary
The Manager, Human Resources is responsible for overseeing all aspects of HR, including but not limited to benefits, employee programs, performance management, employee relations, succession planning, payroll, and HR systems. This role brings extensive knowledge and experience to support the full scope of HR responsibilities while partnering with the HR Director on strategic initiatives. The Manager is instrumental in maintaining and enhancing the organization's human resources by developing, implementing, and evaluating human resources policies, programs, and practices. Under the direction of the HR Director, the Manager oversees the administration and daily operations of the human resources function, ensuring compliance with legal and regulatory requirements, organizational goals, and quality standards. This role provides leadership, guidance, and mentorship to the HR team, fostering an environment focused on achieving high-quality outcomes and delivering cost-effective services.

Essential Functions

• Manages human resources employee outcomes by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. Communicates job expectations, plans, monitors, appraises job contributions, and reviews compensation actions. Enforces HR policies and procedures.
• Achieves human resources operational objectives by contributing information and analysis to strategic plans and reviews. Prepares and completes action plans, implements productivity, quality, customer service, safety, security, and health standards. Identifies and resolves issues, conducts audits, and recommends the development and implementation of system improvements.
• Maintains organizational staff by establishing recruiting, testing, and interviewing programs. Counsels managers on candidate selection, conducts exit interviews, and recommends changes. Establishes and leads orientation and training programs, trains managers to coach and discipline employees, facilitates management-employee conferences, and resolves employee grievances.
• Complies with federal, state, and local legal requirements by monitoring existing, new, and anticipatory legislation, enforcing adherence to legal requirements, advising management on needed actions, conducting investigations, and maintaining records. Represents the organization at hearings.
• Guides management by preparing, updating, and recommending HR policies and procedures.
• Maintains HR records by designing and managing filing and retrieval systems, ensuring accurate and current records.
• Protects organizational operations by maintaining confidentiality and advising others on safeguarding sensitive information.
• Enhances HR expertise by attending educational workshops, reviewing industry publications, building professional networks, benchmarking best practices, and participating in professional organizations.
• Contributes to HR and organizational success by welcoming and addressing new and diverse requests, and assisting others accomplish job results.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management

• Provides leadership, mentorship and professional development opportunities for departmental staff.

• Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.

• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

• Strategic Planning and Financial Oversight

• Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.

• Monitors expenditures, ensuring cost-effective delivery of services.
• Evaluates and implements new technologies to enhance operational efficiency.

• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

• Quality Assurance and Regulatory Compliance

• Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

• Participates in audits, inspections and accreditation processes as applicable.

• Follows established quality control practices to ensure accuracy, consistency and safety.

• Collaboration and Communication

• Works closely with leadership teams to coordinate and improve service delivery.

• Stays up-to-date with industry advancements, new technologies, and regulatory changes.

• Staff Responsibilities

• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred

Knowledge, Skills And Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• PHR or SHRM-CP Human Resources Certification preferred

INDNC