Nehemiah Project: Program Assistant

30 minutes ago

Fayetteville, North Carolina, United States Fayetteville Urban Ministry Full time

FAYETTEVILLE URBAN MINISTRY

JOB DESCRIPTION

JOB TITLE:

Nehemiah Project Assistant

ORGANIZATIONAL RELATIONSHIPS:

Reports to Nehemiah Project Manager (Primary)

Chief Operations Officer & Chief Executive Officer / President

SCHEDULE:

Full-Time (40 Hours/Week) – Primarily Weekdays, with Occasional Flex Hours

BENEFITS:

Leave and benefits per FUM personnel policy

POSITION OVERVIEW

The Nehemiah Project Assistant plays a critical role in supporting the day-to-day administrative and programmatic functions of the Nehemiah Project. This position helps ensure timely communication, accurate documentation, and effective coordination among homeowners, contractors, staff, and volunteers. The assistant serves as the first point of contact for many program participants and is instrumental in providing high-quality customer service and operational support to strengthen our home repair services for low-income homeowners.

KEY RESPONSIBILITIES

Administrative Support

  • Greet and direct guests at the front lobby
  • Answer incoming phone calls; record and relay messages to appropriate team members
  • Assist with internal and external mailings and follow-up calls
  • Prepare, type, copy, and file program-related and organizational documents
  • Provide administrative support for NEH staff and overall FUM operations, as needed

Client & Program Support

  • Assist with intake process, including scheduling, file creation, data entry, and follow-ups
  • Maintain client records in both physical and digital formats
  • Schedule and confirm appointments for Nehemiah clients
  • Conduct follow-up calls with homeowners regarding documentation, scheduling, or service satisfaction
  • Assist with completing or coordinating Environmental Reviews and other required documentation

Contractor & Partner Coordination

  • Build and maintain positive working relationships with contractors, vendors, donors, and volunteers
  • Help coordinate scheduling and logistics between clients and subcontractors
  • Support the preparation and filing of contractor documents and work order materials

Team Collaboration & Additional Duties

  • Work closely with the Nehemiah Project Manager and other Project staff to ensure program operations run smoothly
  • Assist with occasional facility and fundraising projects as assigned
  • Provide backup support for other departments or events, as needed
  • Other duties as assigned by FUM leadership

QUALIFICATIONS

  • High school diploma or GED required
  • At least 1 year of administrative, clerical, or customer service experience (nonprofit or housing services experience preferred)
  • Strong organizational skills, attention to detail, and emotional intelligence
  • Excellent interpersonal and verbal communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong problem-solving skills and a willingness to take initiative
  • Valid driver's license and good driving record
  • Ability to maintain strict confidentiality

Pay: $32, $34,000.00 per year

Benefits:

  • 401(k) matching
  • Life insurance
  • Paid time off

Work Location: In person

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