Retail Operations Specialist

Company
Alaska Airlines

The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary
The Retail Operations Specialist supports the operations of the company store and provides outstanding customer service to Alaska Air Group's internal and external customers. As an individual contributor, this role helps support company store promotion initiatives, product development, and inventory management.

Key Duties

• Provides outstanding customer service and maintains an upbeat tone for a positive customer experience.
• Manages the presentation and housekeeping for the store location and ensures opening and closing procedures are followed.
• Shares customer feedback and identifies new opportunities to generate excitement and sales.
• Utilizes knowledge of reporting levels (e.g., safety, replenishment, and obsolete stock) to monitor inventory and to ensure adequate supplies to meet the annual business plan for store sales.
• Supports promotions/product development projects by partnering with divisions, reviewing available merchandise and product options, ordering merchandise, and ensuring timely delivery.
• Administers inventory storage and communicate with manager to identify inventory challenges and makes recommendations to sell aged inventory.
• Buys products (new and replenishment) as approved by the manager and administer logistics for shipping from the supplier.
• Manages all day-to-day supplier interactions and transactions.
• Evaluates the performance capabilities and production capacity of suppliers and identifies opportunities to rationalize supply base.
• Develops positive, collaborative internal and supplier relationships.
• Monitors website sales and inventory levels.
• Interfaces with suppliers on a weekly basis to ensure prompt follow through on outstanding product deliveries and resolve quality and delivery issues.
• Analyzes product invoices and submit to manager for approval.
• Prepares weekly and monthly sales and budget reports for manager.
• Prepares for and attends all company-sponsored events that require company store presence.
• Assists in the training of company store new hires and temps.

Job-Specific Experience, Education & Skills
Required

• Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
• Ability to lift 25lbs.
• High school diploma or equivalent.
• Minimum age of 18
• Must be authorized to work in the U.S.

Preferred

• Prior experience in retail buying and merchandising is strongly desired.
• Strong retail math skills, to include budgeting, computing ratios, rates, and percentages to determine product usage, product pricing, and inventory levels.
• Excellent customer service skills demonstrating care and excellent follow through in helping customers with purchase decisions and questions about available merchandise.
• Detailed oriented and highly organized, with the ability to multi-task in a fast-paced, dynamic environment.
• Ability to work in a fast-paced, entrepreneurial environment with an emphasis on collaborative teamwork.
• Ability to listen perceptively, convey awareness, establish rapport, and trust with others

Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range
$58, $81,550 / year

Salary Details
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note:
We don't typically hire at the top of the range.

Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
• Ensure that employment decisions are based only on valid job requirements; and
• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on
1/5/2026

Apply by 7:00 PM Pacific Time on
Employment Type
Full-Time

FLSA Status
Non-Exempt

Regular/Temporary
Regular

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