Concur Support Desk Associate

1 week ago

Chapel Hill, North Carolina, United States ECLARO Full time

Job Number:
Be at the forefront of innovation. ECLARO is looking for a
Concur Support Desk Associate
for our client in
Chapel Hill, NC.
ECLARO's client is notable public research university. If you're up to the challenge, then take a chance at this rewarding opportunity

Position Overview:

  • Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods.
  • The mission of the Travel Services team is to deliver exceptional customer service, support, and training. provide timely reimbursement processing and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
  • The primary purpose of this position will be to serve as a member of the Concur Support Desk team.
  • The Concur Support Desk is the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System.
  • This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the Client.

Responsibilities:

  • Ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics.
  • Respond to inquiries via phone, email, and support ticket submission. coordinate ad-hoc trainings or support via Zoom or Teams.
  • Responsible for ensuring travel authorizations, travel advances, and travel expense reports, including computation of expenses are accurate, timely and efficiently processed.
  • Assist campus users with preparation and review of expense reports for accuracy.
  • Work with constituents to solve complex travel expense reconciliation issues.
  • Ensure compliance with university travel policies and regulations through education efforts.

Pay Rate:
$20 / Hour

If hired, you will enjoy the following ECLARO Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:

Carlo Flores

Carlo Flores | LinkedIn
Equal Opportunity Employer:
ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

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