Office Administrator

Office Administrator

Job Description

We are seeking a detail-oriented and customer-focused Office Administrator to support daily operations and serve as a key point of contact for our customers and service technicians. This role is ideal for someone who is organized, personable, and thrives in a fast-paced service environment. The Office Administrator plays a vital role in keeping the office running smoothly while delivering a professional, welcoming experience to every customer.

Responsibilities

• Answer and route incoming calls, prioritizing service and emergency requests.
• Schedule and dispatch service technicians efficiently.
• Provide professional customer support and follow-up.
• Manage accounts receivable, including invoicing and payment processing.
• Maintain accurate customer records and job details.
• Assist with customer-relations efforts, such as sending thank-you cards.
• Communicate schedules and updates to technicians.
• Perform general office duties, including filing, data entry, and correspondence.
• Support additional administrative tasks as needed.

Essential Skills

• Previous experience in office administration or customer service preferred.
• Strong phone etiquette and communication skills.
• Excellent organizational and time-management abilities.
• Basic accounting and billing experience.
• Ability to multitask and remain calm under pressure.
• Proficiency with office software (ServiceTitan experience is a plus).
• Professional demeanor, reliability, and attention to detail.

Work Environment

This position is based in an office setting, providing a professional environment to engage with customers and support the service team

This is a Contract to Hire position based out of Lenoir City, TN.

The pay range for this position is $ $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lenoir City,TN.

This position is anticipated to close on Jan 20, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.