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Vice President Of Operations

6 hours ago

Irving, Texas, United States American Restoration Operations LLC Full time

Vice President of Operations – East Region

Role Overview

We are seeking a Vice President of Operations – East Region to lead, scale, and optimize operational performance across a portfolio of brands and locations. This role is responsible for driving revenue growth, margin expansion, leadership development, and operational discipline across the region.

This is a hands-on executive role for a proven operator who thrives in accountability, data, and execution — someone who can balance people leadership with financial rigor.

Key Responsibilities

Operational Leadership

  • Own regional P&L performance, including revenue growth, gross margin, EBITDA, and cash flow
  • Lead and develop Regional GMs / Brand Leaders, ensuring strong accountability and performance standards
  • Implement and enforce standardized operating rhythms, KPIs, and best practices across all locations
  • Drive consistency in estimating accuracy, job execution, labor utilization, and cost controls

Performance Management

  • Establish and lead monthly KPI reviews, quarterly business reviews, and 90-day improvement plans for underperforming brands
  • Identify at-risk locations early and execute turnaround strategies
  • Ensure operational excellence across service delivery, customer experience, and claim outcomes

People & Culture

  • Build a results-oriented, ownership-driven culture
  • Coach leaders on financial literacy, leadership presence, and execution
  • Partner with HR and Talent teams on succession planning, leadership bench strength, and talent upgrades when required

Strategic Execution

  • Support growth initiatives including new markets, acquisitions, integrations, and organizational scaling
  • Partner closely with Sales, Finance, Estimating, and Centralized Support teams
  • Execute company-wide initiatives while tailoring implementation to regional realities

What Success Looks Like

  • Consistent revenue growth and margin improvement across the East Region
  • Strong bench of accountable, financially literate GMs
  • Clear operational cadence with minimal surprises
  • Underperforming brands stabilized or exited decisively
  • High-trust, high-performance leadership culture

Qualifications & Experience

  • 10+ years of progressive operations leadership experience
  • Multi-location, field-based services background strongly preferred

    (Restoration, mitigation, construction, home services, or similar)
  • Demonstrated success owning P&L at scale
  • Experience leading leaders (not just managing managers)
  • Strong financial acumen: understands labor modeling, margins, forecasting, and cost drivers
  • Comfortable with travel (30–50%)

Ideal Candidate Profile

  • Operator mindset — executes, inspects, and follows through
  • Comfortable making hard decisions with empathy and clarity
  • Data-driven but people-focused
  • Direct communicator with high standards
  • Thrives in growth, change, and accountability

Why Join Us

  • Opportunity to help shape the future of a growing, multi-brand platform
  • High visibility and executive partnership
  • Real ownership of outcomes — not a bureaucratic role
  • Competitive compensation with performance-based incentives