Customer Services Specialist II

Customer Services Specialist II

University Advisement Center

Georgia State University

The University Advisement Center is looking to hire a Customer Service Specialist II to staff the front desk operations at our Clarkston campus.

WHAT MAKES The University Advisement Center A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Provide information about departmental policies, procedures, and regulations to students, faculty, staff, and the general public who may come to the office.
• Coordinate phone traffic for the office
• Supervise student assistants
• Schedule appointments for staff
• Coordinate the petition process to include data tracking
• Inventory and order office supplies as necessary
• Take minutes at staff meetings
• Coordinate use of office conference rooms
• Coordinate morning and afternoon mail and faxes; send out to designated mailboxes
• Create monthly reports to include monthly traffic to office, petitions, phone, and academic forms
• Assist with any special projects

These positions are integral to these offices running smoothly. It is expected that the successful candidate will open and close the office each day.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Hiring Qualifications:

High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

College/Business Unit: Enrollment Management

Department: University Advisement Center

Location: Decatur Campus

Shift: M-F 8:30AM-5:15PM

Salary : $37,500

Pay Grade: 9

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 11/12/25, 7:58:46 AM

Closing Date: 11/26/25, 10:59:00 PM

Special Instructions:

To be fully considered for this position all candidates must submit the following at the time of submission:

• A complete and accurate GSU application, Resume, Cover Letter (Recommended)

Final candidates must provide three professional references.

Georgia State University Values: COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talentsUSG Core Value Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Equal Employment Opportunity: Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.