Assistant General Manager

Company Summary
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we don't sit back and let things happen, we make things happen Whether we're crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.

Job Summary
You will work in a fast-paced, high-energy environment. Come join our team and provide our guests with warm hospitality, exceptional service and fabulous food.

What You'll Be Doing (Key Responsibilities)

• Provide inspirational leadership with an emphasis on operations, food and service quality, people development, hospitality, cleanliness, and sales/profitability.
• Champion the guest experience while instilling a culture of guest first hospitality.
• Collaborate with kitchen management to ensure strict standards for cleanliness, food safety, sanitation, food presentation, preparation times, freshness, and recipe adherence are met.
• Support in-store training initiatives, monitoring training processes to ensure quality and consistency.
• Ensure that private events, catering, and banquets are properly executed.
• Be a wine ambassador and represent all wines on the list.
• Control cash and other receipts by adhering to cash handling and recognition procedures in accordance with company policies and procedures.
• Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner.
• Continuously develop and motivate the team to deliver legendary customer service.
• Solicit guest feedback to understand guest needs and the needs of the local community.
• Utilize management information tools and analyzes financial reports to identify and address trends and issues in sales, promos, voids, labor costs, food costs and operational expenses.
• Ensure the company's policies and procedures are properly executed.

What We Expect Of You
At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards We seek someone that is looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.

Your Success With Us Requires These Qualifications

• Minimum 5 years of high-volume restaurant and fine dining experience
• Extensive wine knowledge.
• Sommelier certificate preferred but not required.
• Demonstrates excellent leadership skills and sound business ethics.
• Great oral and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Must be self-motivated and guest focused.
• Excellent organizational/time management skills.
• Results driven and able to meet deadlines.
• Familiar with touch screen POS systems including backend reports.
• Well versed in Inventory management and troubleshooting including food and beverage.
• Food safe certification and responsible alcohol training.

Competitive Salary And Great Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Employee Discount

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is regularly required to stand, reach, bend and lift heavy objects. The noise level in the work environment is typically high.

• Stamina and Endurance: Ability to stand and walk for extended periods during shifts, especially during busy service hours.

Mobility:
Capability to move around the restaurant quickly and efficiently, managing various areas such as the dining room, kitchen, and bar
.

• Manual Dexterity: Proficiency in handling tasks like setting tables, handling reservation systems, and managing service equipment.
• Strength: Ability to lift and carry light to moderately heavy items, such as trays, wine boxes, or small furniture.
• Good Vision and Hearing: Essential for observing the dining room, ensuring service quality, and addressing guest needs, as well as hearing orders and communication from staff.
• Calm Under Pressure: While not purely physical, the ability to maintain composure during busy or stressful situations is key to ensuring smooth operations..

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills
Casual Dining Experience

Fine Dining Experience

Staff Scheduling

Inventory Management