Senior Merchant Sales Specialist

5 days ago

Wilmington, Delaware, United States First Citizens Bank Full time
Overview

This position may be located in Wilmington, NC, Greenville, NC or Raleigh, NC.

This position is responsible for sales of Merchant Services processing solutions at the highest level of production and service. Determines merchant needs and offers appropriate processing solutions, identifying sales opportunities via referrals and advanced prospecting efforts. Partners with Business and Commercial Banking teams to promote Merchant service products, ensuring all activities create value for the Bank. Provides ongoing support and training to merchants by addressing complex issues. May provide a leadership role to the work group in sales, production, and product education efforts.

Responsibilities
  • Sales - Actively sells Merchant Services solutions to business and commercial clients. Leverages cross-sell opportunities through banker referrals for existing accounts, and participates in prospecting activities to acquire new clients. Analyzes merchant statements, pricing, hardware, and software to determine business needs and offer the appropriate product. Refers merchants to other departments within the Bank for additional financial services. Responsible for a high level of sales and service ability, mentoring less experienced associates and participating in advanced prospecting efforts.
  • Operations - Partners with operations team to perform a variety of tasks relating to product and merchant needs, Responds to complex inquiries, addresses escalated issues, and services client accounts. Reviews merchant documentation and compiles additional information as needed.
  • Training - Conducts ongoing merchant and associate training. Explains the use and installation of electronic terminals through coaching sessions, and educate merchants of latest fraud deterrent processes to minimize losses.
  • Product Expert - Maintains strong knowledge of industry products including credit card processing methods and media, brand rules and regulations, and competitor products and services. Utilizes expertise to recommend and explain best solutions for merchant hardware, software, and price structure during the course of sales efforts.
Qualifications

Bachelor's Degree and 4 years of experience in Financial or Merchant Sales OR High School Diploma or GED and 8 years of experience in Financial or Merchant Sales

Preferred Area of Experience: 

- Ability to communicate effectively remote (selling over the phone)

- Has experience working closely with partners in the organization

- 4 years of Merchant Sales Experience

- Banking Experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found

  • Trainee Sales and Marketing Associate

    1 day ago

    Wilmington, Delaware, United States Merchant Row Full time

    Trainee Sales and Marketing AssociateJoin a growing team that helps local businesses thrive through reliable communication and outreach solutions. As a Sales and Marketing Associate, you'll combine sales and community engagement to strengthen business relationships across Wilmington.You'll meet business owners face-to-face, identify their operational needs,...

  • Junior Sales and Marketing Associate

    1 day ago

    Wilmington, Delaware, United States Merchant Row Full time

    Junior Sales and Marketing AssociateJoin a growing team that helps local businesses thrive through reliable communication and outreach solutions. As a Sales and Marketing Associate, you'll combine sales and community engagement to strengthen business relationships across Wilmington.You'll meet business owners face-to-face, identify their operational needs,...

  • Senior Marketing Specialist

    2 weeks ago

    Wilmington, Delaware, United States CSC Full time $80,000 - $120,000 per year

    DescriptionJob Title: Senior Marketing ManagerLocation: Wilmington, DEHours: Monday-Friday, HybridOverviewThe Senior Marketing Manager – Account-Based and Client Journey Marketing will lead the strategy and execution of integrated marketing programs that drive pipeline growth and client engagement for CSC's Corporate and Legal Solutions (CLS) business.This...

  • Histology Core Specialist Senior

    1 day ago

    Wilmington, Delaware, United States Nemours Children's Health Full time

    The primary function of the Histology Core Specialist Senior is to supervise laboratory process streams by providing oversight of daily operations, quality management, staffing, and strategic direction in partnership with the Laboratory Director.The Histology Core Specialist Senior performs independent complex histology techniques for diagnostics and...

  • Senior Paid Media Specialist

    2 weeks ago

    Wilmington, Delaware, United States CSC Full time $80,000 - $140,000 per year

    Position OverviewJOB DESCRIPTIONJob title: Senior Paid Media SpecialistLocation: Wilmington, DEHours: Monday-Friday, HybridCSC is seeking a Senior Paid Media Specialist to lead and evolve our paid media strategy, with a strong focus on paid search, account-based marketing (ABM), and the emergence of AI-driven ad networks.This role is ideal for a strategic,...

  • AI Engagement Specialist

    2 weeks ago

    Wilmington, Delaware, United States JPMorganChase Full time $120,000 - $180,000 per year

    JOB DESCRIPTIONJoin our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new...

  • Senior Specialist, Quality Engineering

    2 weeks ago

    Wilmington, Delaware, United States L3HHCM20 Full time $94,000 - $175,000

    Job Title: Senior Specialist, Quality EngineeringJob Code: 31100Job Location: Wilmington, MAJob Description: We are looking for a Quality Engineer who is excited about space and technology applications to join the L3Harris Imaging Division in Wilmington, MA. This Quality Engineer will support the new product implementation of space-based imaging systems. As...

  • Digital Testing Senior Specialist

    1 day ago

    Wilmington, Delaware, United States AAA Club Alliance Full time

    AAA Club Alliance is currently seeking aDigital Testing Senior Specialistin Wilmington, DE.This is a hybrid role, and will require you to be on-site Tuesday, Wednesday, Thursday.This The primary duties of the Digital Testing Senior Specialist are to:Manages the overall testing for the digital organization.Manages all vendor relationships and contracted...

  • Landscape Sales

    2 weeks ago

    Wilmington, Delaware, United States Marshall Landscaping Full time $60,000 - $100,000 per year

    Marshall Landscaping is a comprehensive outdoor construction company offering a wide range of services, including landscape design, hardscape installation, lawn maintenance, water drainage solutions, concrete work, asphalt services, and more. As a leader in the creation of exceptional outdoor environments, we invite passionate and driven professionals to...

  • Sales and Service Specialist

    7 days ago

    Wilmington, Delaware, United States Fulton Bank Full time $18 - $29

    Value PropositionOur values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our  local communities. We champion a culture of continuous learning, work-life integration, and...