Network Engineer II

Job Description

The role of the Network Engineer II is to ensure the operational stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Engineer will participate in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate manner and provide end-user training as needed. This role is part of the Lindt & Sprüngli North America OneIT team responsible for supporting Lindt & Sprüngli North America and the three manufacturing companies based in the United States: Lindt & Sprüngli (USA) Inc, Ghirardelli Chocolate Company & Russell Stover Candies, LLC.

Role Requirements:

• Must live within the San Francisco metropolitan area (approximately one hour max from the office in San Leandro)
• Must be on-site three days a week (Tuesday, Thursday, plus an additional day of choice)
• Will be part of an on-call rotation and asked to respond to on-site, after-hours emergencies.

Key Responsibilities:

• All aspects of the North American network hardware, software, configuration, capacity, design, lifecycle, health, and integrity, including, but not limited to, Wireless, LAN, WAN, VPNs, peering partners, routers, firewalls, switches, proxies, and Cloud integrations.
• Lead and collaborate across brands, both nationally and globally, to achieve a secure and robust environment that meets local and global business and regulatory needs.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration.
• Research and recommend products, services, protocols, and standards to support all network infrastructure procurement and development efforts.
• Monitor network performance and provide statistics and reports; develop strategies for maintaining network infrastructure.
• Keep in touch with the organization's stakeholders, department heads, and end users through regular written and face-to-face interactions about relevant infrastructure activities.
• Assume Incident Management responsibility during severity one network events.
• Build strong partnerships with local vendors that provide essential infrastructure.
• Collaborate with global IT teams and infrastructure vendors for ongoing operations of globally-provided products & services.
• Determine the scope, objectives, and outcomes of infrastructure projects and initiatives.
• Lead the Infrastructure project management process and work with team members and stakeholders to achieve expected deliverables.
• Conduct project post-mortems and create recommendation reports to identify success and opportunities.
• Write RFPs, bids, contracts, work reports, and other documents for infrastructure projects and related work.
• Assist with the planning and deployment of IT security measures for infrastructure systems.

Basic Qualifications:

• Bachelor's degree in computer science, Management Information Systems, Information Technology, or related field and/or a combination of related work experience.
• 10+ years of work experience in a multi-site, multi-organization configuration as a senior or lead network engineer.
• Ability to convey ideas clearly and communicate effectively with stakeholders and management.
• Demonstrated leadership in driving a culture of continuous network improvement and Innovation.
• Knowledge of current IT network Infrastructure protocols and standards, including OSI, and ITIL.
• Extensive hands-on experience with:
  • LAN, WAN, WLAN, and WWAN design and implementation.
  • Network segmentation using VLANs, ACLs, and advanced traffic control technologies.
  • Firewall management, including management of rules, & VPN tunnels.
  • Networking support for server virtualization
  • Provisioning, managing, and supporting network aspects of Hybrid Cloud environments.
  • Cybersecurity practices, security response, and proactive network patch management.
  • Application & Server network support experience with Microsoft technologies.
• Proven experience with network capacity planning, network security principles, and general network management best practices.

Preferred Qualifications:

• Proven success implementing bandwidth shaping, policing, and prioritization strategies using tagged traffic
• Hands-on experience designing and managing high-availability configurations, including load balancers and fault-tolerant systems supporting mission-critical infrastructure.
• Experience with telephony systems, and diagnostic tools for voice and data circuits, with a track record of resolving complex issues and improving service reliability.
• Strong understanding of global data privacy regulations and practices, with experience embedding compliance into infrastructure design and operational workflows.

Personal Characteristics (Required):

• The ideal candidate will have proven skills in collaborating with others and influencing beyond their direct scope, offering complete solutions that can adjust to local and global needs with few exceptions or special cases.
• Strong analytical and problem-solving skills and ability to make sound and logical judgments.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound emergency decisions.
• Strong customer service orientation.
• Highly motivated and self-directed, with attention to detail

Company Description

Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.

Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks.

Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law. Principals only, please.

Salary Range: $110,000 - $125,000