Patient Access Manager

Patient Access Manager  

Willamette Valley Cancer Institute and Research Center is searching for a Patient Access Manager. This individual oversees operational activities at practice and business office locations including Medical Oncology scheduling, medical records, operators, and front office functions. Oversees daily administrative and office management activities including procurement and storage of office supplies, facilities management, office machines and equipment maintenance. The right candidate will promote teamwork, manage through accountability, and represent out service standard of always "putting the patient in the center of the room".    

The general pay scale for this position at WVCI is $64,237-$105,116. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, etc.  

Employment Type: Full-time 
Benefits: M/D/V, Life Ins., 401(k) 
Location: Eugene, OR 

• Oversees supervisors of daily activities including front office, operators, scheduling, and medical records. 
• Works directly with other leadership, physicians, and advanced practice providers.  
• Implements reimbursement policies and procedures and assists with policy development as appropriate. 
• Ensures all business office activities are conducted to maximize reimbursement and efficiency in accordance with all federal, state, and local laws and regulations.
• Directs the preparation of monthly reimbursement and financial reports for the business office.
• Coordinates office procedures between the front office, business office and clinic to ensure smooth information flow and communication.
• Partners with Revenue Cycle leadership and regional Practice Admin for consistency on processes and procedures.
• Implements systems (both manual and computerized) to support office activities based upon business need.
• Ensures adherence to company Human Resources policy. Recruits hires and trains all scheduling, front office, and medical records staff. Recommends merit increases, promotions, and disciplinary actions.
• Provides assistance and coverage for business and front office functions as needed.
• Works with vendors and suppliers as needed. Maintains storage of all medical records and office files. Plans and allocates office space and resources.
• Ensures compliance to company structure, mission statement and policies and procedures, as well as all applicable federal, state and local laws and regulations directing the oversight of medical office procedures. Directly supervises all non- clinical office staff including business office, front office and administrative support personnel. 

Required Qualifications:

• Associate's Degree in a related field required or 7 years of management experience.
• Bachelor's Degree preferred.
• Minimum of seven (7) years of specialty medical office/hospital management experience, including oversight of direct reports in scheduling, front office reception, operators, and medical records across multiple organizational sites.

Preferred Skills and Competencies:

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Electronic Medical Records (EMR) systems and scheduling software.
• Knowledge of healthcare compliance and regulatory requirements.
• Ability to manage multiple priorities and sites effectively.
• Strong problem-solving and decision-making skills.
• Experience in process improvement and workflow optimization.

 
PHYSICAL DEMANDS: 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.