Deskside Support Engineer

3 days ago


San Diego, California, United States K&K Global Talent Solutions INC. Full time

K&K Global Talent Solutions Inc is an International recruiting agency that has been providing technical resources in
the USA
region since 1993.

This position is with one of our clients in
The USA
, who is actively hiring candidates to expand their teams.

Role: Deskside Support Engineer

Employment type: Contract

Technology: Support, ServiceNow, Desktop

Location: San Diego, CA

Job Description-

Who are we looking for?

Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk

Job Responsibilities:

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Providing technical support across the company (this may be in person or over the phone)
  • Hardware and software break fix support
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Responding in a timely manner to service issues and requests.
  • Account Management / Password reset.
  • Service Desk calls and Ticket Management

Technical Skills:

  • Image devices
  • ServiceNow Ticketing System proficiency
  • CompTIA A+ Certified engineer (Preferred)
  • Good Understanding of the ITIL processes - Incident, Problem, Change

Behavioral Skills
:

  • Well-presented, professional attitude an approach to working
  • High level of communication as required for deskside visits
  • Excellent organization skills and time keeping

Qualification:

  • Any graduate

Note: Applicants for employment in
The USA
should possess work authorization which does not require sponsorship by the employer for a visa.


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