AI Transformation Lead

The AI Transformation Lead serves as a catalyst for innovation across RJW, identifying and championing opportunities to apply AI and automation that enhance efficiency, quality, and business value. This role combines strategic analysis, relationship building, and change management to drive adoption of IT solutions throughout the organization. The ideal candidate is a persuasive communicator and trusted partner who can bridge the gap between business teams and IT, helping departments understand, embrace, and execute AI-driven transformation.

Essential Duties and Responsibilities

• Partner with department leaders across Operations, IT, and Support functions to identify and prioritize opportunities for AI and automation that improve efficiency, accuracy, and customer value
• Lead discovery sessions and workshops to surface pain points, understand processes, and translate challenges into actionable AI use cases
• Collaborate with IT and development teams to design and deliver scalable AI solutions aligned with business strategy and data governance standards
• Drive adoption of AI tools and process changes through effective communication, training, and hands-on support
• Act as a change agent, promoting awareness, understanding, and enthusiasm for IT initiatives across the organization
• Develop and maintain clear documentation of business requirements, solution design, and process impacts to ensure transparency and continuous improvement
• Monitor progress and measure success of IT initiatives using adoption, ROI, and efficiency metrics; report results and lessons learned to leadership
• Coordinate with vendors and internal partners to ensure projects stay on track and deliver measurable business outcomes

Knowledge, Skills, and Abilities:

• Strong relationship-building, communication, and influencing skills, with the ability to gain trust and engagement across all levels of the organization
• Skilled at storytelling with the ability to simplify complex technical ideas and communicate the "why" behind change in a way that inspires action
• Strategic thinker who can connect business objectives to technology solutions and measure the impact of transformation initiatives
• Comfortable facilitating workshops, leading cross-functional teams, and driving consensus in environments with competing priorities

• Demonstrated success leading organizational change, technology adoption, or continuous improvement program

• Strong analytical and problem-solving ability, with a bias toward practical solutions and measurable results

• Excellent project management and prioritization skills, with the ability to manage multiple initiatives simultaneously
• Growth mindset and passion for learning emerging technologies, especially in AI, automation, and data-driven decision-making

Education and Experience:

• Bachelor's degree in Information Systems, Business Administration, Supply Chain, or a related field required
• 5+ years of experience in business analysis, process improvement, or transformation roles; experience in technology enablement or AI initiatives strongly preferred
• Experience leading digital or process transformation programs, particularly those requiring cross-departmental collaboration and change adoption
• Familiarity with AI, automation, or data-driven technologies (ex. Power Automate, Azure AI, ChatGPT, Blue Prism, etc.) is a strong plus — technical depth not required but curiosity is essential
• Background in logistics, warehousing, or supply chain operations preferred
• Experience with process mapping and visualization tools (ex. Visio, Lucidchart, Miro, etc.) preferred
• Proven ability to manage multiple initiatives simultaneously, balancing short-term execution with long-term strategic goals

Work Environment:

• RJW is a fast-paced logistics organization where technology and process excellence directly impact on customer satisfaction and operational success. The AI Transformation Lead will work across departments, balancing strategic initiatives with day-to-day collaboration and problem-solving. The environment requires adaptability, resilience, and strong interpersonal skills to drive engagement in a setting where priorities can shift quickly.
• While performing the duties of this position, the employee may occasionally be exposed to warehouse environments and operational settings. The noise level ranges from quiet to moderately loud depending on location and activity.

Employer Rights:

This job description is intended to provide general information about the AI Transformation Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of AI

Transformation Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part

based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time

Employment-At-Will:

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves

its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitute commitments between the Company and its associates as to the terms, conditions, or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.

Empower Your Future with Our Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here's what you can look forward to:

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Benefits:

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance

Req Benefits: We offer a competitive benefits package that includes health, dental, and vision insurance, life and disability, paid holidays, time off, retirement savings plan participation, and additional employee programs. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.