Systems Support Analyst I

7 days ago

HybridMoon Township Pennsylvania United States Clearview Federal Credit Union Full time

Description


OBJECTIVE
Maintain all aspects of Clearview's core platform processing including, but limited to daily operations, core-integrated solutions, operations monitoring & troubleshooting, process automation, systems backup and recovery, and business continuity. Provide related internal and on-call support.   LOCATION
This is a hybrid role with on-site work based at Clearview's headquarters in Moon Township, PA , USA. Candidates must reside within a commutable distance of Moon Township, PA. This position is expected to work on-site as needed.   WORKING HOURS
Typically Monday-Friday 8:30am – 5:00pm, with rotating on-call hours   RATE OF PAY:
$19-21 per hour, depending on experience. 

MINIMUM QUALIFICATIONS 

  • Associate's Degree, Technical Trade School graduate, or equivalent technical IT-related work experience required
  • Previous experience in a financial institution in an IT environment is a definite plus
  • Ability to work nights and weekends based on operational needs
  • Must be available for rotating on-call duty
  • Ability to multi-task
  • Detail oriented, dependable, and excellent verbal and written communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Understand all aspects of financial institution daily processing
  • Monitor 24x7x365 automated processing environment to ensure successful daily completion of assigned tasks and/or resolution of issues
  • Maintain near real-time data redundancy, business continuity and disaster recovery of all core environment components
  • Analyze, document and implement automation to maximize efficiencies
  • Provide related support to internal users as necessary
  • Liaise with external business partners for issue resolution as needed and monitor through successful and timely completion
  • Effectively communicate with all levels of credit union staff and management
  • Provide weekend, holiday and after-hours 24x7 On-Call support on a rotating basis
  • Advance skill set with ongoing training as dictated by needs of the organization
  • Collaborate with internal users to test and implement new service packs or other upgrades
  • Participate in project related meetings
  • Analyze and troubleshoot issues related to all aspects of core processing environment
  • Attend vendor conferences to maintain education on new products and software solutions
  • Support Clearview's Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company's vision and success
Clearview values diversity in its workforce.  We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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