IT Production Operations Analyst

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

TPA & Payer Solutions is seeking a motivated and detail-oriented Analyst for IT Production Ops to support essential IT functions across four lines of business: Meritain, American Health Holdings, Network Account Business, and First Health. This is an excellent opportunity for individuals looking to start or grow their career in IT operations and service management.

Key Responsibilities

Asset Management

• Assist in tracking IT application and software using inventory tools.
• Help ensure assets comply with company policies and licensing requirements.
• Support efforts to improve asset usage and reduce costs.

Incident Management

• Log and categorize IT issues using ticketing systems.
• Communicate with team members and users during incident resolution.
• Learn to identify patterns in incidents and suggest improvements.

Problem Management

• Participate in investigations to understand recurring issues.
• Help document known problems and solutions in a shared knowledge base.
• Monitor systems and report potential issues to senior staff.

Change Management

• Assist in documenting planned changes to systems and applications.
• Help communicate changes to relevant teams and users.
• Support post-change reviews and maintain records.

Business Continuity & Disaster Recovery

• Help maintain documentation for backup and recovery procedures.
• Participate in testing of recovery plans and report findings.
• Follow communication protocols during system disruptions.

Required Qualifications

• 0–3 years of experience in IT or technical support.
• Strong interest in IT operations and service management.
• Good communication and organizational skills.
• Ability to learn quickly and work in a team environment.

Preferred Qualifications

• Familiarity with IT ticketing systems (e.g., ServiceNow).
• Basic understanding of ITIL concepts (certification a plus but not required).
• Experience with Microsoft Office and basic troubleshooting.

Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Equivalent technical training or certifications will be considered.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.