Dispatch Specialist

JOIN THE FORWARD FAMILY

Forward is small in size but big in mind. Everyone here can be innovators that bring in new ideas and explore where the potential exists for the meaningful reform.

WHAT DO WE DO?

Forward Logistics is an intrastate and interstate motor carrier specializing in Loose Cargo Load (LCL), Full Container Load (FCL), Full Trailer Load (FTL), oversized cargo, and special project cargo delivery. In human words, we move cargo from point A to point B on the road with a truck.

WHY JOIN US?

You want to explore the world's largest industry. Transportation industry has a lot of growing opportunities within and beyond. It is a sector that will never downsize as long as humans exist.

You want to be seen and heard. Whether it's a new template, or how we can collaborate more efficiently; we value your ideas and work with you together to create better outcomes.

You want to work in awesome environment and culture. Come join our free lunch and chat with our teammates about how they feel about the company. It just feels like a family. In fact we love Forward so much that about 50% of our teammates have been with us for over 5 years.

ARE YOU ONE OF US?

This position is responsible for assisting dispatchers with assignment of routes and dispatching of drivers to obtain optimum use of facilities, equipment, and drivers.

Requirements:

• Coordinate and manage end-to-end trucking operations, including driver dispatch, pickup and delivery scheduling, and inbound/outbound dock activities.
• Assign and monitor drivers for local and regional routes, ensuring on-time performance, compliance, and efficient route planning.
• Communicate closely with warehouse teams to align loading/unloading priorities and verify shipment accuracy.
• Provide exceptional customer service, handling daily shipment inquiries, updates, and issue resolution with professionalism.
• Collaborate with billing and compliance teams to ensure timely document uploads, accurate system updates, and adherence to operational procedures.
• Maintain and update shipment and inventory records in internal and external systems, including delivery status, PODs, and cargo movements.
• Investigate and resolve shipment delays, damages, or discrepancies, coordinating corrective actions with drivers and warehouse staff.
• Promote effective communication among drivers, warehouse personnel, and operations teams to ensure safety, accuracy, and consistent service quality.
• Support continuous improvement initiatives to enhance operational efficiency and reduce idle time.
• Perform other related duties as assigned to support overall operations.
• Assist dispatchers with delivery arrangements and transportation routes.

Qualifications:

• Minimum three years of experience in trucking field.
• Excellent crisis management skills and exceptional interpersonal skills.
• Strong organizational and analytical skills.
• Strong ability to multi-task and to prioritize in a fast paced environment.
• Proficient computer skills and professional e-mail etiquette.
• Effective oral and written communication skills.
• High school graduate required. Bachelor's degree preferred.
• Proficiency in Chinese (Cantonese / Mandarin) is required.

FORWARD TOGETHER

Forward Logistics is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer health and dental insurance, 401K, performance bonus, free lunch and snacks, workplace wellness program, career advancement, and more.

We hope one day we will tell you, "Welcome to the Forward family" We mean it. Contact us if you have any questions or if you are ready to join us. Together, let's go forward.

Job Type: Full-time

Pay: $ $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Work Location: In person