Customer Experience Specialist

6 days ago

St Louis, Missouri, United States Ledgent Technology Full time $104,800 per year

The
Customer Experience Specialist
is an entry level customer service role, operating in a
call center environment
and supporting Consumer Direct Lending. As the
CES
, you will act as the
primary consumer contact
to guide a consumer through the
loan origination process
after the licensed discussion with a loan officer.

Customer Experience Specialist

Duration
: 6+ month, Contract, W-2

Pay
: $22/hr

Location
: Onsite in St. Louis, MO

The
Customer Experience Specialist
will:

  • Operate in a
    Call Center environment
    as a customer success advocate
  • Answer
    high-volume, inbound calls
    or texts from current customers in a timely manner
  • Perform
    routine data entry
    and validation tasks
  • Handle routine
    calls, emails and/or chat responses
    with employees, consumers and/or authorized 3rd parties
  • Interact with multiple departments to expedite processing and/or issue resolution
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values
  • A minimum of
    12 months of mortgage experience
    preferably in a processing role with direct customer contact in a call center environment is required. If no mortgage experience,
    2+ years of direct customer contact in a financial industry
    high volume call center
  • Bilingual
    Spanish is a plus
  • General understanding of applicable Federal, State and Local mortgage regulations a plus
  • Capable communicator, written and oral
  • Strong negotiation skills with ability to effectively resolve problems
  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

*All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated

Los Angeles county

, to the extent our customers

require

a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.*

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