IT Customer Support

Our vision is to ensure that "Washington state's children and youth grow up safe and healthy—thriving physically, emotionally, and academically, nurtured by family and community."

Job Title: IT Customer Service - Journey

Location: Pierce County – Tacoma, Washington

Closes: November 16th, 2025

Salary: $6, $8,164.00 Monthly

The Department of Children, Youth, and Families is looking for an IT Customer Service – Journey in the Seattle area, to join our dynamic IT team to support DCYF's vision is that "all Washington's children and youth grow up safe and healthy – thriving physically, emotionally, and educationally, nurtured by family and community". Are you looking for a role in IT where you can make a difference in your community? Apply today.

Click here to learn more about DCYF.

The Opportunity:

This position supports the mission by managing all the technical needs of DCYF's Institutions and community facility IT needs within Department of Children Youth and Family Divisions. Utilizes knowledge of the agency's mission and standards to deliver expert -level technical planning, consultation and direction for critical DCYF services and technology initiatives. Collaborates with other IT System Administrator – Senior Supervisors, IT System Administrator - Journey and IT Customer Support - Journey, to ensure technical plans, decisions, and implementation of technology solutions are consistent across Department of Children Youth and Family.

Some of what you will get to do:

• Provides desktop support including off-site support for troubleshooting hardware and/or software setup, conflicts, and difficulties.
• Implement, configure and install systems/software and provide user support.
• Follow purchasing, inventory control, disposal and evidentiary chain of custody policies and requirements.
• Install and configure video conferencing equipment.
• Proper disposal of assets when they have reached the end of useful life.
• Provides backup support to other co-workers' offices regional or statewide.
• Plans, schedules and performs hardware and software installs, repairs, and upgrades.
• Monitors performance and maintains availability of DCYF networks.
• Ensures the proper reporting and resolution of all lost equipment and potential security issues.
• Image, install, configure and update Bios, operating system software, applications and hardware on all client computers including tablets, laptops, desktops.
• Consult and coordinate with DCYF management to determine equipment needs for staff.

Required Qualifications:

Four years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology or administering or supervising staff who performed work in any of these information technology disciplines.

OR

An Associate's degree or completion of an accredited vocational training program in an information technology or related program AND six (6) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases

OR

A Bachelor's degree including 9 semester or 15 quarter hours of computer science courses AND four (4) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR

1-year experience working as an Information Technology Specialist 3 equivalent or above.

Desirable/Preferred Qualifications:

• Experience in Microsoft Windows operating systems, Microsoft Office productivity software, and troubleshooting desktop issues.
• Knowledge of DCYF public disclosure, adoption, and discovery policy and processes.
• Experience working in an agile environment.
• Experience and demonstrated success administering, supporting, and working with operating systems, software, and networks.

How do I apply?

Complete your applicant profile on and attach the following documents:

• Current resume detailing experience and education.
• Letter of Interest.

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington's children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.

If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Cole Alford (Talent Acquisition Specialist) at If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at or

"Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD)