clerk
1 week ago
Position Description: We are seeking a highly motivated and focused individual to join our team in the transportation industry as a PM Office Clerk. As a Clerk, your duties will consist of checking in Drivers and data entry. This position has a start time of 4pm to 12:30am.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information and assistance to customers regarding services, and status
- Perform data entry tasks to update customer records and maintain databases
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to resolve issues or complaints
- Conduct outbound calls to follow up on customer inquiries or provide updates
Requirements
- Previous experience in a transportation related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and attention to detail
- Proficient in data entry and computer systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
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