Wound Care Intake Coordinator and Patient Navigator

2 weeks ago

West Hills CA, United States Wound Well Full time $60,000 - $90,000 per year

Job Summary

This position ensures smooth coordination of wound-care referrals, timely intake processing, accurate documentation, and compassionate guidance to patients and families throughout their wound-care journey.

Duties

  • Receive, review, and process all wound-care referrals from hospitals, SNFs, clinics, or physician offices.
  • Verify patient demographics, insurance eligibility, and clinical documentation (orders, wound photos, H&P, etc.).
  • Communicate promptly with referring physicians to obtain missing documents or clarifications.
  • Enter patient information into the EMR and initiate the wound-care episode within required timelines.
  • Coordinate scheduling of wound-care visits with RNs, LVNs, or wound specialists.
  • Ensure consent forms, orders, and treatment plans are properly signed and filed before the first visit.
  • Serve as the main contact for patients and families from referral through discharge.
  • Educate patients and caregivers about wound-care services, visit expectations, and plan of care.
  • Follow up after hospital discharges to ensure continuity of wound treatment.
  • Provide reminders and support for follow-up appointments, dressing changes, and supply deliveries.
  • Monitor patient satisfaction and resolve communication or service concerns quickly.
  • Collaborate closely with wound-care nurses, NPs, and MDs to ensure timely treatment orders and care delivery.
  • Track wound progress reports, weekly photos, and clinical documentation for quality monitoring.
  • Maintain up-to-date wound formulary and supply inventory lists.
  • Ensure wound orders align with payer guidelines and medical necessity requirements.
  • Participate in interdisciplinary team meetings to discuss patient progress and barriers to healing.
  • Support scheduling optimization to minimize gaps and delays in care delivery.
  • Maintain accurate logs of all referrals, admissions, and pending authorizations.
  • Document all communications with patients, families, and providers in the EMR.
  • Generate daily or weekly intake activity reports for leadership review.
  • Assist in coordinating authorizations and re-certifications for ongoing wound care.
  • Ensure compliance with HIPAA, Medicare CoPs, and internal policies.
  • Verify that all intake packets, orders, and wound photos are complete and signed before billing.
  • Monitor metrics such as referral conversion rate, admission turnaround time, and patient satisfaction.
  • Participate in chart audits, staff training, and quality improvement initiatives.

Qualifications

  • LVN, RN, or equivalent clinical background preferred.
  • Experience in wound care, home health, or hospice intake coordination strongly preferred.
  • Strong communication, multitasking, and EMR documentation skills.
  • Knowledge of Medicare/Medicaid and commercial insurance processes.
  • Compassionate, patient-centered approach with professional telephone etiquette.
  • Provide feedback to marketing and outreach teams on referral patterns and growth opportunities.
  • Educate community partners about available wound-care programs and services.
  • Attend networking meetings or case conferences as needed to represent the agency's wound-care program.

Job Types: Full-time, Part-time, Contract

Pay: $ $30.00 per hour

Expected hours: 40 per week

Benefits:

  • Referral program

Work Location: In person

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