Senior Product Associate

JOB DESCRIPTION

You enjoy delivering innovative customer experiences, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact while sharpening your product management skills.

As a Senior Product Associate in the Customer Acquisition Experiences team, you will be integral to the delivery of exciting customer experiences, and you will support the end-to-end product life cycle. You are responsible for partnering with your development team(s) across all scrum activities, maintaining a health backlog and engaging cross-functional teams on dependencies. You will guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. You will build products that meet the highest standards of scalability, resiliency, and stability.

Job responsibilities

• Owns, maintains and develops a healthy product backlog
• Facilitates all scrum activities for your development team(s)
• Engages cross-functional teams on dependencies to ensure timely and satisfactory delivery
• Manages key relationships – Work with engineering, architecture, and a diverse set of product teams across the enterprise to collaborate and drive results
• Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences
• Be a subject matter expert – The candidate has deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change
• Be a Technical & Customer Problem Solver – Ask questions, define the problem and recognize where our platform sits in the Chase ecosystem
• Understands the technologies and approaches in use and those we should be using to drive our plans for the future
• Builds the framework and tracks the product's key success metrics such as conversion rates, engagement and performance

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management or a relevant domain area
• Knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements
• Good team player and leader that inspires action and builds credibility across the enterprise
• Good partnership, consulting, and influence skills
• Experience working in financial services, acquisition, digital products, online and mobile platforms, etc

Preferred qualifications, capabilities, and skills

• Experience collaborating with external third parties, external vendors and external partners
• Experience building automated email communications, email campaigns and email newsletters
• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep understanding of acquisitions, account opening and related government regulations
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
  Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.