Case Manager I

Job Summary:

Case Manager I is responsible for counseling clients regarding their immigration matters and for managing their immigration cases. Responsible for obtaining DOJ accreditation.

Essential Duties & Responsibilities:

• Interviews, counsels, and advices clients regarding benefits available to them under the immigration law.
• Informs clients of all requirements for the benefits sought and prepares clients' cases for submission to Federal Government immigration agencies.
• Opens cases the following types of cases for clients who are fully prepared to present their cases to immigration authorities: initial family petitions; DS-230 Packets, Visa Appointments, adjustments of status applications, citizenship applications, employment authorization applications, TPS applications, V-Visa applications, FBI Rap sheets, FIOA applications, green card replacement applications.
• Informs clients of legal requirements for benefits sought expenses related to applying for the benefit and timeframes.
• Manages client's cases once open, to ensure proper and timely consideration by government officials.
• Works with volunteers in your programs to ensure a positive experience for the clients we serve and the volunteer. This may include some elements of supervision, training, and feedback on performance for some volunteers in your program, depending on the project at hand.

Other Duties:

• Adheres to agency and professional code of ethics.
• Attends immigration training seminars and read daily immigration law updates to remain abreast at all times of the immigration law and procedures. Maintains Accreditation at all times.
• Supports the mission, values and vision of Catholic Charities.
• Adhere to policies related to boundaries with and protection of clients.
• Complete required abuse prevention training (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients as applicable.
• Respond quickly and effectively to policy and procedure violations using the organization's disciplinary procedures.
• Provide staff with regular feedback regarding abuse risk prevention and healthy reporting culture.
• Ensure required abuse prevention practices are followed and a healthy reporting culture is maintained.
• Other duties as assigne4d by supervisor.

Education & Training:

• B.A. Degree preferred
• Two plus years of immigration experience required.

Knowledge, Skills, Abilities:

• Excellent interpersonal and communication skills; verbal and written communication skills in English.
• Ability to effectively interact with individuals from diverse cultures and ethnicities.
• Computer literate and experience with MS Office Suite products.
• Strong organizational and time management skills required.
• Adhere to policies related to boundaries with and protection of clients.
• Adhere to policies related to boundaries with and protection of clients.
• Complete required abuse prevention training (Safe Environment) and others, as required by program.
• Report suspicious and inappropriate behaviors.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.

Other Requirements: (Background check, driving record, language, physical)

Background check: This position requires a criminal background check.

Health: Annual TB Screen required, other public health screenings as required.

Language requirements: Bilingual English/Spanish required.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person