Installation and Training Specialist

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company's brands: Budget Blinds, The Tailored Closet, PremierGarage, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories. 

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

A few of the Company's many accolades and awards include:

• Entrepreneur's Franchise 500
• Entrepreneur's Franchise 500 Best in Category
• Entrepreneur's Top Low-Cost Franchise
• Entrepreneur's Top New & Emerging Franchises
• Entrepreneur's Top Home-based Franchises
• Entrepreneur's Top 100 Global Franchises

You can learn more about Home Franchise Concepts on our Careers page.

Summary

The Installation and Training Specialist is a hands-on expert responsible for elevating product installation, troubleshooting, and repair standards throughout the franchise network. This specialist empowers franchise teams by delivering high-impact, on-site training across window covering categories, blinds, shades, shutters, draperies, motorized/automated systems, and outdoor solutions, while enabling best-in-class service, technical expertise, and operational excellence. 

Supervisory Responsibilities

• This position has no direct reports 

Duties / Responsibilities

• Perform installation training for a full range of products, ensuring fit, finish, and safety meet company quality standards. 
• Act as an on-site resource for resolving escalated or complex installation challenges with both technical skill and customer focus. 
• Deliver hands-on coaching to franchise owners and installers covering: 
  • Measurement and installation best practices for all product categories. 
  • Setup, programming, and integration of motorized and automated window systems, including smart home compatibility. 
  • Installation and finishing of soft fashions and drapery solutions. 
  • Outdoor shading system installation, troubleshooting, and performance optimization. 
• Train teams to diagnose and repair product issues—motorized system reprogramming, restringing blinds, shutter repairs, drapery hardware adjustments, and more. 
• Develop practical training guides, troubleshooting checklists, and technical reference materials to support consistent learning and knowledge transfer across the network. 
• Stay current on manufacturer updates, new product releases, and emerging technologies—attending vendor training and reporting key learnings for continuous improvement. 
• Provide actionable feedback to product and operations teams, recommending tools and process enhancements for greater efficiency and effectiveness. 
• Support local marketing initiatives as a technical brand ambassador in measurement and product demonstrations, enhancing market credibility.

Key Performance Indicators (KPIs)

• Training Delivery Volume: Number of installation training sessions completed per period, across assigned markets.
• Franchisee/Installer Satisfaction: Feedback scores from training participants and stakeholders following on-site coaching.
• Technical Guide Adoption: Utilization rate of training guides, troubleshooting checklists, and reference materials distributed to franchise network.
• Field Support Responsiveness: Speed and effectiveness in responding to franchise requests for technical support or troubleshooting.
• Professional Development Engagement: Attendance and participation in manufacturer/vendor training and internal learning initiatives.

Required Skills/Abilities  

• Excellent communication, training, and mentoring abilities; comfortable teaching a variety of skill levels, including franchisees and field installers. 
• Mechanical and technical aptitude, especially in motorization and smart home integration technologies. 
• Demonstrates growth mindset, approaches new products, tools, and situations with curiosity, embraces challenges as learning opportunities, and models resilience for franchise teams. 
• Commitment to continuous learning, actively pursuing manufacturer training, certifications, and evolving installation techniques to stay ahead of industry standards. 
• Skilled at cross-functional collaboration, partnering effectively with Training Team, and other Shared Services departments to ensure alignment, enhance the installer experience, and drive systemwide success. 
• Ability to travel regularly for on-site franchise support and training sessions. 

Education and Experience  

• High School Diploma or equivalent, and  
• Minimum 3-5 years hands-on experience in installation and repair of window coverings; broad expertise in motorized solutions, soft fashions, shutters, and outdoor systems. 
• Recognized troubleshooting and diagnostic skills across all product types. 
• Valid Drivers license and clean driving record. 

 Physical & Workplace Requirements:  

• Workplace will vary between office based and field work, there will be a blend of minimal physical exertion and days with mild physical exertion. 
• Ability to sit for extended periods while working on a computer.  
• Occasional standing or walking for presentations or facilitation.  
• Ability to lift and carry up to 50-75 lbs. occasionally.  
• This role operates within Home Franchise Concepts' hybrid work model, blending in-person collaboration with remote flexibility.
• It involves travel of up to 60% to support franchise locations, training, and business initiatives, which may occasionally include weekends. In recognition of these commitments, we offer flexibility in scheduling to promote a healthy and sustainable work-life balance.
• Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.  

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.  

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. 

DISABILITY ACCOMMODATIONS  

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. 

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