Healthcare Customer Service Representative

7 days ago

Virginia Beach, Virginia, United States Five Star Call Centers Full time $28,800 - $30,000 per year
Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.   Qualifications
  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Excellent attention to detail
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required
Responsibilities
  • Manage large amounts of inbound calls in a timely manner
  • Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment. 
  • Submit the form to show documentation of the call. 
  • Multitask using several screens and programs during patient/customer interactions
  • .One must be able to type and talk at the same time in order to document the call.   
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Must be able to be empathetic to the patient and their needs. 
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested
Pay & Benefits
  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Set shift 12:00pm-8:30 pm (EST) ; Work Days - Mon-Fri 
  • Paid Training - typically 2 weeks from 11:00am-7:30pm (EST)
  • Status - Full Time / 40 hours per week
Equipment Provided 
  • Equipment will be shipped to you for full time employees.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 
$14 - $14 an hour The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Service Representative

    5 days ago

    Virginia Beach, Virginia, United States GEICO Full time $21 - $26

    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our...

  • Customer Service Representative

    4 days ago

    Virginia Beach, Virginia, United States GEICO Full time $41,609 - $52,007

    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our...

  • Chat Customer Service Representative

    23 hours ago

    Virginia Beach, Virginia, United States JTH Tax LLC Full time

    Position Title: Chat Customer Service Representative ("CSR")Department: Complete Tax // EbuzzStatus: SeasonalReports to: Supervisor – Chat Customer ServiceFLSA Status: non-exemptPosition PurposeThe Chat CSR position is the front-line support position for Complete Tax (formerly Ebuzz).  CSRs help support our customers (3rd party sales representatives)...

  • SPEAR Customer Service Representative

    7 days ago

    Virginia Beach, Virginia, United States The Ascendancy Group Full time $42,000 - $72,000 per year

    SPEAR Customer Service Representative   The Ascendancy Group's Mission To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions.   Overview As a TAG Customer Service Representative, you be responsible for warehouse management tasks such as receiving, stowage and...

  • customer experience representative

    3 days ago

    Virginia Beach, Virginia, United States NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Full time $43,000 - $83,000 per year

    Job SummaryServes as Social Media representative providing a premier customer service experience through communication via Social Media interaction with internal and external customers including service members and their family members regarding their shopping experience resolving customer complaints compliments etc. while shopping at NEX stores.Duties And...

  • Customer Service Representative

    1 day ago

    Virginia Beach, Virginia, United States Connect Talent Solutions Full time

    Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users...

  • Customer Service Representative I

    3 days ago

    Virginia Beach, Virginia, United States Sentara Health Full time $40,000 - $60,000 per year

    City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:OverviewResponsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim...

  • Service Associate

    7 days ago

    Virginia Beach, Virginia, United States Environmental Building Service Full time $35,000 - $70,000 per year

    Service AssociateReport to: Operations/Project Supervisor Department: OperationsApproved by: Company President Classification: Non-ExemptPOSITION SUMMARY:The Service Associate member maintains environmental and infection control standards within established policies and procedures of the specified job site. The position performs a variety of general cleaning...

  • Guest Service Representative

    7 days ago

    Virginia Beach, Virginia, United States Nothing Bundt Cakes #163 Full time $25,000 - $40,000 per year

    Benefits: Employee discountsFlexible scheduleFree uniformsAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and...

  • Member Service Representative

    6 days ago

    Virginia Beach, Virginia, United States Excel Fitness Full time $18,000 - $42,000 per year

    Grow with us   We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a...