Customer Service Representative I

2 days ago

Virginia Beach, Virginia, United States Sentara Health Full time $40,000 - $60,000 per year

City/State
Virginia Beach, VA

Work Shift
First (Days)

Overview:
Overview

  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
  • Job Description

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education

  • HS Diploma required

Certification/Licensure

  • None required

Experience
2 years of customer service experience required

Data Entry Experience Required
Benefits: Caring For Your Family and Your Career

  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Long-Term, Short-Term Disability, and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
  • Student Debt Pay Down – $10,000
  • Reimbursement for certifications and free access to complete CEUs and professional development
  • Pet Insurance
  • Legal Resources Plan
  • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer
and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work,
Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

  • Customer Service Representative

    5 days ago

    Virginia Beach, Virginia, United States GEICO Full time $21 - $26

    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our...

  • Customer Service Representative

    4 days ago

    Virginia Beach, Virginia, United States GEICO Full time $41,609 - $52,007

    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our...

  • Chat Customer Service Representative

    7 hours ago

    Virginia Beach, Virginia, United States JTH Tax LLC Full time

    Position Title: Chat Customer Service Representative ("CSR")Department: Complete Tax // EbuzzStatus: SeasonalReports to: Supervisor – Chat Customer ServiceFLSA Status: non-exemptPosition PurposeThe Chat CSR position is the front-line support position for Complete Tax (formerly Ebuzz).  CSRs help support our customers (3rd party sales representatives)...

  • SPEAR Customer Service Representative

    6 days ago

    Virginia Beach, Virginia, United States The Ascendancy Group Full time $42,000 - $72,000 per year

    SPEAR Customer Service Representative   The Ascendancy Group's Mission To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions.   Overview As a TAG Customer Service Representative, you be responsible for warehouse management tasks such as receiving, stowage and...

  • customer experience representative

    2 days ago

    Virginia Beach, Virginia, United States NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Full time $43,000 - $83,000 per year

    Job SummaryServes as Social Media representative providing a premier customer service experience through communication via Social Media interaction with internal and external customers including service members and their family members regarding their shopping experience resolving customer complaints compliments etc. while shopping at NEX stores.Duties And...

  • Healthcare Customer Service Representative

    6 days ago

    Virginia Beach, Virginia, United States Five Star Call Centers Full time $28,800 - $30,000 per year

    Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job...

  • Customer Service Representative

    11 hours ago

    Virginia Beach, Virginia, United States Connect Talent Solutions Full time

    Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users...

  • Customer Service Rep I

    4 days ago

    Virginia Beach, Virginia, United States Sentara Health Full time $23,000 - $50,000 per year

    City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:OverviewResponsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim...

  • Family Services Specialist I

    6 days ago

    Virginia Beach, Virginia, United States City of Virginia Beach Full time $36,000 - $40,000 per year

    Virginia Beach Department of Human Services is seeking candidates for the position of Human Services Family Services Specialist I in the Foster Care & Adoptions Unit.  This position is primarily responsible for providing case management duties for children and families receiving foster care and adoptions services. The successful candidate will be motivated,...

  • Service Associate

    6 days ago

    Virginia Beach, Virginia, United States Environmental Building Service Full time $35,000 - $70,000 per year

    Service AssociateReport to: Operations/Project Supervisor Department: OperationsApproved by: Company President Classification: Non-ExemptPOSITION SUMMARY:The Service Associate member maintains environmental and infection control standards within established policies and procedures of the specified job site. The position performs a variety of general cleaning...