Help Desk Tier 1

2 days ago

Jacksonville, Florida, United States Jobs via Dice Full time

Description
We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, Florida. This role involves addressing a variety of IT issues, ensuring smooth operations across hardware, software, and connectivity systems. As a contract-to-permanent position, it offers an excellent opportunity for growth within a dynamic and fast-paced IT environment.

Responsibilities:

Deliver effective desktop support for users by troubleshooting issues related to Windows 10/11, printers, and applications.

Identify and resolve hardware, software, and network connectivity problems promptly.

Administer and support Microsoft 365 services, including Exchange, Teams, SharePoint, and Entra ID.

Handle user onboarding and offboarding processes, including password resets and permissions management.

Escalate more complex technical issues to senior technicians or engineers as required.

Maintain accurate and thorough documentation of support tickets and system updates.

Communicate effectively with clients and team members to ensure clear status updates and resolutions.

Apply critical thinking and creative problem-solving to address unique or unfamiliar IT challenges.

Utilize remote tools and ticketing systems to manage and resolve technical issues efficiently.

Requirements
Proficiency in troubleshooting and resolving issues in Windows 10/11 environments.

Hands-on experience with Microsoft 365 administration, including Teams and SharePoint.

Familiarity with Active Directory, Group Policy, and basic networking concepts.

Strong communication skills with a focus on delivering excellent customer service.

Organizational skills to prioritize tasks and work independently in a fast-paced environment.

Experience using ticketing systems and remote desktop tools.

Basic understanding of Windows Server and related systems.

Eagerness to learn and adapt to new technologies and processes.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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