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Product Specialist

6 hours ago

Mankato, Minnesota, United States Sweet Sounds Full time

We have two positions to fill immediately:

  • Full Time
  • Part Time with potential to become Full Time based on business needs

This role is centered on the customer experience from start to finish: responding to leads, learning what the customer actually wants, explaining options clearly, building the right solution, and ensuring the customer is thrilled after the install with a proper demo and follow-up.

Pay, sign-on, relocation, and referral bonus

  • Pay is commensurate with experience. Highly experienced individuals can earn $30–$35+ per hour. Entry-level (no experience) starts at $15.60/hour.
  • Up to $5,000 sign-on bonus and relocation expenses may be considered for the right candidate.

Referral bonus

  • $250 referral bonus if you are the first person to connect us with a candidate who is hired and performs successfully (as determined by Sweet Sounds) for 6 months.
  • Know someone who would excel in this position? Share this listing and send them our way.

Position details

Product Specialist

  • Full Time or Part Time
  • No weekends
  • Overtime potential (as needed)
  • Competitive wages
  • Performance bonuses
  • Paid vacation
  • Optional paid meal time
  • Retirement plan benefits
  • Paid trainings and events
  • Air-conditioned installation facility

Schedule

  • Full Time: Monday–Friday, approximately 40 hours/week
  • No weekends
  • Start/end times vary slightly for coverage and customer needs (generally between 8:45 AM and 5:15 PM)
  • Part Time: flexible hours

What you'll do

  • Respond to customer inquiries online, by phone, and in person
  • Provide a professional, friendly experience from first contact to follow-up
  • Ask great questions to understand needs, vehicle details, and goals
  • Explain products and options clearly, including benefits and trade-offs
  • Build quotes and recommendations that fit the customer's goals and budget
  • Schedule and confirm appointments and stage install parts
  • Write clear work orders and coordinate with the other staff
  • Deliver a great finish: walk-through, demonstration, and follow-up after installation
  • Perform ignition interlock calibrations (training provided)
  • Keep showroom and displays tidy, labeled, and current
  • Basic inventory tasks (receiving, labeling)

Who we're looking for

We prefer a candidate with a proven track record in sales and customer service. Experience is preferred but not required; we will consider training an exceptional candidate.

Core strengths

  • Strong customer service and communication
  • Sales ability and follow-through
  • Organized and detail-oriented
  • Professional attitude and reliability

Product knowledge (ideal candidate)

  • Mobile electronics and related upgrades, such as:
  • remote car starters
  • car audio and electronics
  • marine and motorcycle audio
  • lighting
  • window tint
  • heated seats
  • navigation and video
  • backup cameras
  • accessories and more

Beneficial additional skills

  • Social Media and Marketing
  • Professional mobile electronics installation experience (remote start, installation, troubleshooting)
  • Automotive window tinting
  • Other 12-volt experience (fabrication, accessories, lighting, and more)

Additional requirements

  • All potential hires will be subject to a background check. A valid driver's license and clean driving record may be required.
  • Comfortable using a computer for quotes, scheduling, and customer communication.
  • Must be able to move and work in and around vehicles and occasionally lift/carry/move up to 100 lbs (with assistance as needed), such as loaded subwoofer boxes and equipment.

Job Types: Full-time, Part-time

Pay: $ $35.00 per hour

Expected hours: 40 per week

Benefits:

  • Employee discount
  • Paid time off
  • Relocation assistance

Work Location: In person