Appian System Administrator

"
Government Services, As They Should Be
"

532 Group
exists to make change happen. We are a federal consulting firm dedicated to making government services effective, extensible, scalable, and secure. Our knowledge and experience allow us to see beyond the superficial and dig deep into the underlying cause of a problem - developing innovative solutions that will work today and tomorrow.

We are hiring for an
Appian System Administrator
to work on a U.S. Federal Civilian project.

Candidates must have (or be able to obtain) a public trust clearance.
This position requires candidates to obtain/maintain a public trust background investigation.

Candidates must be a U.S. Citizen, or Permanent Resident with a Green Card (no Visas, no Exceptions). Residency will be validated.
Start date: Immediate

Job Summary
We are looking for an Appian System Administrator to join our team supporting federal clients. The person in this role will help maintain, enhance, and grow our internal Appian environment hosted on AWS GovCloud. You must be a hands-on problem solver who thrives on troubleshooting complex issues independently, continuously learning, and adapting to platform changes.

Responsibilities And Duties
Appian Administration

• Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices
• Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring
• Execute Appian hotfixes and upgrades using custom shell scripts developed by our team
• Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance
• Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves
• Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality
• Monitor and report operating efficiency, performance, and reliability of Appian applications

AWS Administration & System Administration (Supporting role)

• Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed
• Perform system administration tasks across Windows and Linux environments supporting the Appian environment as needed
• Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise
• Support environments with a focus on availability, durability, and uptime
• Maintain a working knowledge of Application servers (JBoss, Tomcat) as part of installation and troubleshooting
• Collaborate with the platform team on capacity planning and analytics for forecasting

Security & Compliance

• Maintain security controls in compliance with Agency requirements and conduct remediation from security scans
• Assist the platform team in obtaining and maintaining Authority to Operate (ATO)
• Ensure security and architecture policies are implemented so that the system meets governing architectural, security, data, and interoperability standards

Automation

• REQUIRED: Proficiency with Git and GitHub for version control and configuration management
• Participate in CI/CD pipelines and deployment automation (Jenkins)
• Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change
• Drive continuous improvement in deployment processes and operational efficiency

Operations & Support

• Provide break-fix support and incident resolution for all environments
• Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives
• Demonstrate strong patter recognition to identify recurring issues and implement preventive solutions
• Perform detailed troubleshooting across the full stack - from end user issues through middleware, application servers, and backend infrastructure
• Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions)
• Create and maintain runbooks, operating procedures, and system documentation
• Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery

Required Qualifications
Education & Experience

• Bachelor's degree in a Computer Science, Engineering, or related field preferred
• 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles
• 1-2+ years or hands-on Appian administration experience (system configuration, upgrades, troubleshooting) or 2+ years of Appian development experience (process models, interfaces, integrations, data structures)
• 2-3 years of hands-on AWS experience
• Must be a U.S. Citizen or Permanent Resident w/Green Card (no Visas, no Exceptions)
• Must be able to obtain/maintain a Federal Background Investigation

Technical Skills (Non-Negotiable)

• Appian Administration: Demonstrated ability to independently troubleshoot and resolve Appian platform and application issues
• AWS: Hands-on experience with AWS services such as EC2, S3, RDS, IAM, CloudWatch, in all environments (you'll work alongside the AWS team, but you must have your own foundational knowledge)
• Git/GitHub: Proficient in using Git for version control and GitHub for collaboration and configuration management
• System Administration: Foundational hands-on Linux administration skills (including shell scripting, user management, package management, system updates, and maintenance)
• Self-Sufficiency: Proven ability to work independently, critically analyze problems, and execute solutions without detailed step-by-step instructions

Required Competencies

• Critical Thinking: Ability to read requirements, analyze problems, and determine solutions autonomously
• Pattern Recognition: Identify trends, recurring issues, and opportunities for improvement
• Troubleshooting: End-to-end debugging skills across application, middleware, and infrastructure layers
• Continuous Learning: Commitment to staying current with Appian platform changes, reading documentation, and adapting practices accordingly
• Attention to Detail: High level of precision in operational tasks and documentation
• Communication: Excellent written and verbal communication skills for documentation and team collaboration
• Pressure Management: Ability to work well under pressure within a technically challenging environment
• Mission-Critical Mindset: Experience in working in mission-critical environments
• Clearance: Must be able to obtain and maintain Public Trust Clearance

Desired Skills & Experience (Strong ++++ pluses)

• Appian development skills: some development experience (process models, interfaces, integrations) is highly valuable for understanding the platform deeply and contributing to feature development
• Cross-functional background: experience with both Appian administration and development with willingness to learn infrastructure is equally valuable as a Linux/AWS system administration background with willingness to learn more Appian, we prioritize depth in Appian with the ability to grow into infrastructure responsibilities
• Monitor tools: Experience with CloudWatch or similar monitoring/logging tools
• Agile experience: 3+ years working in Agile/Scrum/Kanban environments; highly team-oriented and practices collaboration as a key to success
• Federal experience: Prior work on a federal government software development project
• DevOps tooling: Familiarity with modern DevOps tools and practices
• Self Sufficient: High capacity to learn, retain knowledge, and work independently under minimal supervision

What Success Looks Like

• You can independently execute and troubleshoot Appian hotfixes and upgrades
• You proactively identify improvements to our platform and implement them
• You maintain comprehensive documentation that enables knowledge sharing
• You adapt quickly to Appian platform changes and update our processes accordingly
• You balance routine operational tasks with strategic platform enhancements
• You contribute to maintaining our ATO and security compliance posture
• You effectively collaborate with the platform team to ensure seamless integration and support for the Appian platform

Work Environment

• Small, collaborative platform team where your contributions directly impact the product
• Mix of repetitive maintenance tasks and innovative platform improvement projects
• Requires reading Appian documentation and staying current with platform evolution
• Fast-paced environment supporting mission-critical government operations

Benefits
At 532 Group we recognize our people as our greatest strength. Benefits of working with us include:

• Health Care (Health, Dental, Vision)
• Retirement Plan (401k)
• Paid Time Off (PTO)
• 11 Federal Holidays
• Discretionary Bonuses
• Remote Work
• A growing list of other benefits

A pay range for the posted position is listed below. Note that base pay offered may vary depending on multiple factors that are considered in determining final pay for this position, including but not limited to, relevant work experience, certifications, market location, and job-related competencies. Employees hired will be in an "at will position."

Pay Range: $70,000 - $95,000 Annually

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