Technical Support Specialist

2 days ago


San Diego, California, United States Military, Veterans and Diverse Job Seekers Full time


GENERAL SUMMARY:

The Technical Support Specialist is responsible for assisting students and faculty with the online learning platform through exceptional customer service, product knowledge and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Troubleshoots and resolves student and faculty technical issues by phone, email and chat in a timely and professional manner
  • Identifies and documents system issues requiring escalation to the engineering team
  • Works closely across departments and serves as a product specialist informing others on known issues, training opportunities and student resolutions
  • Creates and maintains user accounts; assists with course duplications and other administrative assignments
  • Delivers training sessions to students, faculty and staff on the use and features of the system
  • Creates and maintains relevant training and support documentation
  • Works on related tasks and projects as assigned

QUALIFICATIONS:

  • Experience using Google suite products, specifically Google Drive and Docs
  • Strong computer, mobile and tablet functional and navigational skills
  • Familiarity with Microsoft, Apple and Chrome operating systems
  • A positive, customer centric attitude
  • Strong communication and teamwork skills with a strong aptitude for identifying problems and areas of improvement
  • Flexible to evolving responsibilities and a fluid work environment
  • Ability to learn quickly, work independently and take ownership of tasks, processes and solutions
  • Experience working in an educational environment a plus
  • Ability to work evenings, weekends and holidays



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