Housing Solutions Case Manager

Job Details
Job Location:    Santa Ana, CA
Position Type:    Full Time
Education Level:    4 Year Degree
Salary Range:    $ $24.00 Hourly
Job Shift:    Day

Description

Status: Full-Time, Non-Exempt

Pay: $23.00-$24.00/hour

Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Housing Solutions Case Manager, under the direction of the California Advancing and Innovating Medi‑Cal (CalAIM) Program Manager, is responsible for ongoing needs assessments, personal treatment plans, implementation, support, information, referrals, and advocacy for individuals who are homeless, chronically homeless, or at risk of homelessness. CalAIM provides Housing Transition/Navigation Services, Housing Deposits, and Housing Tenancy and Sustaining Services. This position requires successful working relationships with residents to support increased self‑reliance. It involves recognizing and influencing positive behavior changes, identifying problems and obstacles that threaten self‑reliance and housing stability, and maintaining clear and accurate files and records. The team must practice trauma‑informed and client‑focused strategies.

Essential Duties and Responsibilities:

Client/Service Delivery

• Maintain a caseload of 17–25 individuals and meet at least twice a month with residents to develop emergency plans and individual housing support plans based on housing assessments. These plans must address identified barriers with measurable short‑ and long‑term goals
• Meet clients in shelters, in the community, and in their homes
• Use harm reduction interventions to provide client‑centered services that help maintain housing
• Apply skills in crisis prevention and intervention
• Practice Trauma‑Informed Care and Motivational Interviewing in client interactions
• Help residents build on their strengths and respectfully recognize their needs
• Conduct health and safety visits, including habitability inspections
• Stay knowledgeable of community resources and make referrals as needed
• Organize and facilitate social and recreational activities to promote community involvement and peer support
• Collaborate with community support providers, outreach teams, health care networks, housing authorities, landlords, social workers, and leasing teams
• Attend and support clients during voucher briefings, match meetings, and Coordinated Entry processes
• Attend trainings to better meet clients' needs, including those related to co‑occurring disorders, harm reduction, and cultural competence
• Assist with housing searches, complete housing applications, request reasonable accommodations, and ensure living environments are safe and ready for move‑in
• Provide early identification and intervention for behaviors that may jeopardize housing stability
• Coach clients on developing and maintaining relationships with landlords/property managers
• Coach clients in life skills to maintain stable housing
• Identify and respond to crisis situations, prioritizing and implementing appropriate interventions
• Help clients obtain required documents for housing (e.g., valid ID, birth certificate, income verification, Social Security benefits)

Team/Staff Relations

• Collaborate with Mercy House staff and volunteers to implement the agency's mission and core values
• Attend regular internal and external agency meetings
• Participate in team efforts to plan and develop resident programs

Administration

• Maintain accurate, up‑to‑date documentation for all clients, including housing and emergency plans, case notes, case files, assessments, call logs, and Housing Authority applications and recertifications
• Assist with data collection systems
• Ensure deadlines are met
• Willingness to gain knowledge of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
• Utilize computers and relevant software (e.g., Word, Outlook, Excel, PowerPoint), as well as position‑specific systems
• Respond to calls and emails promptly
• Perform tasks independently and prioritize workload
• Other duties or projects as assigned

Knowledge of

• Confidentiality and legal/ethical issues in case management
• Effective documentation and record‑keeping guidelines

Qualifications

Requirements:

Education and Experience

• Bachelor's degree in Social Work or related field with experience in recovery, mental health, and co‑occurring disorders preferred
• Candidates without a BA/BS but with at least two years of direct life experience working with long‑term homeless, low‑income, and diverse populations and knowledge of mental health and addiction issues are welcome to apply

General

• Valid CA driver's license, proof of insurance, and reliable vehicle required for home visits, shelter visits, and community outreach
• Ability to work effectively with diverse populations; plan, organize, and prioritize duties; perform crisis intervention; communicate clearly in verbal and written form; maintain a positive, professional, and safe work environment; and build effective working relationships
• Dependability, responsibility, and effective, respectful communication

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods of sitting and working at a desk/computer

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-)

E-Verify Right to Work Poster: English & Spanish (https://www.e-)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

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