Case manager

2 weeks ago

Santa Ana, California, United States First Street Pharmacy Full time $60,000 - $120,000 per year

Responsibilities

  • Complete the comprehensive assessment with each enrolled client, in order to identify their primary needs, strengths, barriers, goals.
  • Develop and implement personalized care management plans for each client based on the information gathered during the assessment process. Identify key members of the client's care team.
  • Oversee the work of the identified care team to ensure provision of the care plan. Facilitates regular multidisciplinary team conference meetings.
  • Overcome barrier to treatment and medication management, ensuring access to necessary health, behavioral, and social services.
  • Monitor treatment adherence and support clients in achieving their health and wellness goals.
  • Assist in coordinating and tracking transitional care services, including discharge planning and post-acute follow-ups.
  • Engage in active collaboration with healthcare providers and establish supportive familial systems for clients.
  • Maintain meticulous documentation of engagements, care plans, and service referrals in the ECM's EHR system.
  • Maintain timely, accurate, and HIPAA-compliant documentation in the organization's care management or EHR system.
  • Other duties as assigned.

Expectations:

  • Strong understanding ECM principles, with a focus on ethical client engagement and safety.
  • Effective collaboration and coordination with the Outreach and Engagement Specialist, Intake Specialist, Peer Support Specialists/Community Health Workers, external providers and organizations, and other relevant parties.
  • Utilization of trauma informed care, motivational interviewing and other best practices when engaging with clients.
  • Proficient use of the EHR system and familiarity with various healthcare services.
  • Proficiency in documentation and data management with an understanding of HIPAA guidelines.
  • Utilization of techniques proven to increase engagement with identified focus populations.
  • Utilization of motivational interviewing, harm reduction and trauma-informed approaches
  • Commitment to cultural sensitivity and diverse community engagement.
  • Any additional assigned duties

Core Competencies:

  • Knowledge of trauma-informed care, harm-reduction, and motivational interviewing
  • Clinical judgment and critical thinking in community-based settings
  • Skilled in navigating complex care systems, including Medi-Cal and community resources
  • Leadership in interdisciplinary team collaboration
  • Strong written and verbal communication skills
  • Cultural humility and the ability to engage with diverse populations respectfully and effectively
  • Detail-oriented, organized, and accountable for documentation and reporting

Requirements:

  • Bachelor's degree (B.A.) and/or Masters Degree in social services or related field, with at least 2 years of experience working with children and/or families.
  • Other than BA degree with 2 years direct service experience working in case management or related experience in the field.
  • Proficient knowledge of: Electronic Health Record, Microsoft Word, Outlook and Excel.
  • Bilingual Spanish Required (verbal and written skillset).
  • Valid CA Driver's License.

Preferred Qualifications:

  • Prior experience working with ECM Populations of Focus (e.g., individuals experiencing homelessness, justice involvement, serious mental illness, or complex medical needs).
  • Experience supervising or guiding non-licensed or paraprofessional staff.
  • Familiarity with Medi-Cal and CalAIM initiatives, ECM documentation, and quality
  • improvement processes

Job Type: Part-time

Pay: $ $30.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Parental leave

Work Location: In person

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