Account Manager

Selected as a Top Workplace in Philadelphia for 16 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is seeking a full-time Account Manager to lead a team in managing our most complex and technical client accounts. This role supports the Account Executive by overseeing VIP clients, large-scale rollouts, new account integrations, and accounts requiring strategic revitalization. The Account Manager ensures all services are executed with accuracy, strong communication, and exceptional customer satisfaction from start to finish. This position requires a highly organized, solutions-driven leader with advanced problem-solving skills, the ability to oversee team workload, and the capacity to build trusted client and subcontractor relationships in a fast-paced environment.

Essential Functions and Responsibilities:

• Lead vertical team in handling the most complex and technical accounts, including VIP accounts, large rollouts, new accounts, and those requiring revival as designated by the Account Executive.
• Respond to quote requests, assign subcontractors, and ensure schedules are maintained.
• Meet client agreement requirements and exceed their expectations.
• Ensure the teams communication with clients and subcontractors is detail-oriented and precise from start to finish of a project.
• Assist the Account Executive with distributing and balancing workload within the team.
• Serve as a point of escalation throughout the team, maintaining a solution-focused approach to promptly resolve issues encountered by clients or subcontractors during installation services.
• Build a trusted, competent, and confident relationship with clients through excellent communication and development of a comprehensive understanding of services offered.
• Travel to current or prospective clients as needed to oversee projects.
• Assist Account Executive with controlling job costs and payroll expenses, minimizing chargebacks to subcontractors, and preventing potential losses.
• Provide innovative solutions, identify new business opportunities, and contribute to cost savings and efficiency opportunities with current clients.
• Complete bill/pay cycle for all managed jobs with minimal accounting issues.
• Provide accounting training and ensure accuracy within vertical team.
• Ensure service compliance by staying informed about local, regional, and national laws and regulations.
• Continuously improve skills and technical knowledge by staying current with products, trends, and changes in laws and policies related to OSHA, ADA, Union, and Construction.
• Participate in projects, programs, training, and action plans to meet department goals.

Qualifications:

• Bachelor's degree strongly preferred in one of the following fields; logistics, healthcare, supply chain, distribution, business, or management.
• Early morning, nights, and weekend availability required on a regular basis.
• Up to 10% travel required.

Experience:

• 3+ years of relevant experience in client services, account management, project management, work scheduling, dispatching, logistics, construction, or high-volume customer service is desired.
• Experience in operations, healthcare, general contracting, and/or business management.
• Logistics coordination and construction project management is highly valued.
• Union negotiation experience strongly preferred.

Skills:

• Highly organized with rapid response follow-up, superior problem-solving skills, and creativity within a high-volume work environment.
• Adaptable to complexity and change; adjusts quickly to changing priorities and conditions.
• Effective communication skills, both verbal and written.
• Strong negotiation and time management.
• Ability to handle multiple tasks with attention to detail.
• Strong calculative and analytical skill sets.
• Interpersonal skills to manage, motivate, coach and help grow team members.

What We Offer:

• Work from home opportunity.
• Time and a half for overtime
• Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
• Advancement opportunities.
• Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus
• Employee FIRST work environment. We have been voted a Philadelphia top workplace for 16 consecutive years.

Additional Benefits:

• Medical, Prescription, Vision, and Dental.
• Paid time off.
• Holiday pay.
• 401(k) with a company match - Traditional and Roth options.
• FREE financial advisor.
• FREE $50,000 term life and AD&D insurances.
• FREE short-term and long-term disability benefits.
• Flexible Savings Accounts.
• Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
• Company sponsored events - see our company's career page for details ).

About MSS:

MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Packaging and Crating Services, and Pure Install Solutions.

MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating.

Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs.

Precision Packaging and Crating: Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props.

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check is required.