Program Manager

 COME BUILD HOPE WITH US 

MHP is hiring a full time Program Manage that will provide overall service coordination of their assigned Mobile Peer Services teams that provides flexible, community-based peer support. These services are designed to promote the stability, recovery and community integration of individuals, who have mental health or co-occurring conditions, may actively use substances and also have physical health concerns. Program Managers lead, mentor and develop their staff. Program Managers are also responsible for maintaining oversight to ensure that participants' self-identified goals for recovery; rehabilitation and community integration are supported by appropriate services and best practices. 

The position is a full time role, with a hybrid schedule (after introductory period), Monday - Friday, 8:00 AM - 4:30 PM located at 2709 N Broad St, Philadelphia, PA The Program Manager position will pay an exact annual rate of $56,000. 

 As an MHP full-time employee, you will have access to the following benefits: 

• Generous Paid Time Off (Up to 39.5 paid days off per year)
• Medical, Dental & Vision Insurance (Effective after 30 days)
• No Cost Life and Disability Insurance
• Flexible Spending Accounts
• No Cost Employee Assistance Program
• Retirement Plan with Annual Discretionary Employer Contribution
• Employee Referral Bonuses
• Tuition Reimbursement
• Federal Student Loan Forgiveness Program
• Continuous Growth & MHP Sponsored Training Opportunities

MHP is the proud recipient of Mental Health America's 2023 & 2024 Platinum Bell Seal Award—an national recognition for our commitment to nurturing mentally healthy workplaces. Join us in revolutionizing workplace well-being and raising the bar for mental health excellence

 WHAT YOU'LL DO 

• Ability to oversee and manage two mobile peer programs in one location -PeerNet Philly and PeerNet Homeless Specialty producing or exceeding productivity goals, service deliverables and desired outcomes.
• Leads the overall service coordination consistent with MHP & regulatory guidelines; ensures adherence with all accreditation, certification and regulatory standards if applicable; establishes and implements operational procedures and monitors participant visits.
• Must possess competencies of Time Management, Communication, Interviewing Skills, Conflict Resolution, Emotional Intelligence, Networking, Problem Solving, Performance Management, Team Building and Results Oriented. 
• Hires, trains, evaluates and develops staff in support of MHP and Recovery core policies, practices and principles; address and monitor the specific goals and assignments of each staff member by facilitating weekly one/one supervisory meetings, monthly team meetings for each team and manages program staff schedules.
• Cultivates and maintains working relationships with outside agencies, i.e. behavioral health organizations, healthcare providers, and other community organizations; attends professional meetings as required; engages with community and participates in community events to increase visibility in the community and generate referrals and partnerships.
• Ensures staff obtains necessary information during the intake process, and collaboratively document participant progress in accordance with set goal plans in MHP's electronic health records system. Assigns caseloads and related duties.
• Reviews and approves employees' electronic health record entries; ensures participant satisfaction through service verifications, auditing and monitoring records, shadowing, etc.
• In collaboration with Finance, develops and manages the program budget; completes relevant financial duties, such as productivity reports, check requests, purchase orders, expense reports, etc.
• Tracks revenue from mobile services and incorporates individual production reports into staff supervision sessions to support staff in achieving billable unit quotas.
• In collaboration with the Division Director, develops and implements innovative services for unmet needs and/or processes and provides guidance in solving complex problems that may affect services.
• Defuses critical situations and provides safety and reassurance to all participants, volunteers, and staff; notifies Division Director, in a timely way, of any problems or concerns; creates incident reports as necessary.
• Gathers and provides data for outcomes and written reports requested by city, state, or federal funding sources. 
• Recommends best practices to address internal and/or external challenges to the services provided.
• Orders and maintains relevant program supplies, transit passes, etc.; regularly monitors vehicle maintenance to ensure all MHP vehicles are serviced, cleaned, maintained, and operated in a safe manner. Complies with annual registration and inspection standards. 
• May be required to cover Certified Peer Specialists responsibilities in order to maintain program operations and ensure the continuity of care of participants.
• Reports any activities that may violate established laws, regulations, policies or procedures. Raises questions about any actions contrary to law or policy taken by another staff member or employee or yourself, and reports the matter to management or to Compliance and/or Human Resources.
• Other duties as assigned to fulfill MHP's mission.

•  Minimum of an Associate's degree and two years of mental health experience required. Bachelor degree preferred.
• 3+ years' experience in management/supervision required (including managing functions, processes, and/or people in a work, internship or volunteer setting).
• Knowledge of community resources and systems, financial/social resources, and experience in interviewing, assessment and implementation.
• Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. using relevant software.
• Must be able to work under pressure and meet deadlines and billable unit requirements, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to understand and effectively manage a program budget.
• Must possess a valid driver's license in good standing.
• Must have access to a car to use for work on a daily basis. Must have automobile insurance coverage at the state requirement levels and current state registration.

Physical Requirements

While performing the duties of this job, the employee is required to:

• Sit at a desk with ergonomically appropriate equipment.
• Lift up to 25 lbs.