Claims Support Specialist

Initial Posting Date:

10/20/2025

Application Deadline:

10/30/2025

Agency:

Department of Early Learning and Care

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Claims Support Specialist (Office Specialist 2)

Job Description:

The Oregon Department of Early Learning and Care is excited to announce a permanent opening for a Claims Support Specialist (Office Specialist 2). Join a team that helps Oregon families access quality child care As part of the Direct Payment Unit, you will play a vital role behind the scenes ensuring child care providers are paid accurately and on time. Your work keeps essential services running smoothly; from processing billing forms and preparing reports to communicating with providers and families to resolve issues. If you enjoy organized, detail-oriented work, take pride in accuracy, and want to make a meaningful difference for Oregon's children and child care providers, this position offers a great opportunity to grow your administrative skills while supporting a mission that matters.

Employees in this position will work on-site full time at our downtown Salem headquarters office.

About the Department of Early Learning and Care (DELC):

At DELC, we are dedicated to helping Oregon's young children and families learn and thrive. As the state agency responsible for early learning programs, child care licensing, and family support services, we play a crucial role in shaping the future of Oregon's children from birth to kindergarten.

We administer state-funded early learning programs, including home visiting and site-based infant, toddler, and preschool services. We also develop coordinated systems through Early Learning Hubs and collaborate with Child Care Resource and Referral organizations to provide training, coaching, and quality improvement opportunities for early learning providers.

With over 275,000 young children in Oregon, we have a unique opportunity to transform early childhood support systems, creating a brighter future for families across the state. Research shows that investing in early childhood has lifelong benefits, and now is your chance to be part of an agency making a lasting impact for generations to come.

Why Join Our Team? We are passionate about equity in early childhood education. At DELC, we value dedication, integrity, and collective wisdom, fostering a diverse, inclusive, and welcoming workplace where all employees can thrive. We challenge ourselves to lead with courage, refine practices, and drive meaningful change for children and families statewide.

What We Offer:

• Comprehensive Benefits: Low-cost medical, vision, and dental coverage for you and your family, plus optional benefits like life and disability insurance, deferred compensation, and flexible spending accounts.

• Work-Life Balance: 11 paid holidays, 3 personal days, 1 special day, monthly sick leave, and vacation accruals that increase every 5 years.

• Student Loan Forgiveness: Potential federal loan forgiveness after 120 qualifying payments.
• Inclusive Culture: A diverse, welcoming workplace committed to equity and continuous improvement.

Our Commitment to Equity: Equity is at the heart of our mission. We strive to remove barriers, foster inclusiveness, and create meaningful change for underrepresented communities. Our goal is to ensure all DELC employees, child care providers and the children and families we support thrive. If you are ready to make a difference and help shape Oregon's future, we would love to have you on our team

What you will do:

This position provides support to the Direct Payment Unit, assisting Child Care Claim Specialists in processing payments and maintaining accurate provider records. Responsibilities include preparing and mailing documents to child care providers and families, reviewing and forwarding billing forms for payment processing, performing quality control checks to ensure accuracy, and reconciling any errors with providers or parents. The position also prepares reports, re-evaluation forms, and correspondence, updates provider information in various systems, and assists with routine data entry and mail processing. Through this work, the position helps ensure timely and accurate payments to child care providers and supports the overall operations of the Child Care Direct Payment program.

To view a complete job description, click here

What we are looking for (minimum qualifications):

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

In addition, we are looking for applicants that have the following Desired Attributes (requested skills):

• Strong administrative and organizational skills – Demonstrated ability to manage multiple tasks, maintain accuracy in data and documentation, and meet deadlines in a high-volume work environment.
• Exceptional attention to detail – Ensures accuracy when reviewing, entering, and reconciling financial or program-related information.
• Clear and professional communication skills – Effectively conveys information in both oral and written forms, including the ability to explain complex procedures or policies to a variety of audiences.
• Collaborative and professional relationship-building – Works effectively and respectfully within a team environment and with cross-departmental partners, maintaining professionalism in all interactions.
• Ability to learn and apply complex procedures quickly – Demonstrates sound judgment and the ability to follow established policies and protocols with consistency and accuracy.
• Customer service mindset – Provides responsive, courteous, and solutions-oriented service to internal and external partners; experience in a call center or similar customer support setting is preferred.
• Experience handling financial or accounting-related documentation – Skilled in reviewing and processing forms or payments for accuracy and completeness; experience in billing, reconciliation, or payment systems is preferred.
• Adaptability and dependability – Responds effectively to shifting priorities, maintains reliability under deadlines, and contributes positively to a collaborative team environment.

The Oregon Department of Early Learning and Care strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. Candidates of all racial and ethnic backgrounds, as well as bilingual/multicultural individuals, are encouraged to apply.

To Apply:

The screening of candidates will be based on a review of an attached resume (limit to two pages). While a cover letter is not required, you can still submit one for consideration with your application materials. If you submit a cover letter, please tailor it to the position and address your experience with the desired attributes listed above. Candidates whose backgrounds most closely match the desired attributes and experience section as outlined in this announcement will be invited to interview. For helpful tips on putting together your application materials and interviewing, visit our

Resources for Job Seekers

page.

Additional Information:

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

This position is subject to both a Child Protective Services and Criminal Justice Information Systems (CJIS) check, including FBI fingerprinting, and will be required to enroll in the Central Background Registry. Both of these checks must be completed and approved prior to starting with the agency. The results can take 1-3 weeks to get back. Adverse background data will be grounds for immediate disqualification.

Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website:

Veterans Resources

.

The Oregon Department of Early Learning and Care does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Department is an E-Verify employer.

The job posting closes at 11:59 PM (PDT) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference immediately following your submittal. These questions are necessary to complete the application process.

External Applicants (non-state of Oregon employees): If you would like to retain a copy of this job posting, please print a copy before submitting your application. Once the job posting has closed, you will not be able to access the posting.

The employee in this position will be represented by the Service Employees International Union (SEIU) and will be subject to all terms and conditions of the collective bargaining agreement. Pay and benefits on all job listings may change without notice.

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Applicants with a disability may request a reasonable accommodation to participate in the hiring process. For assistance regarding reasonable accommodation requests, please contact the agency recruitment team at

The Oregon Department of Early Learning and Care is an equal opportunity, affirmative action employer committed to a diverse workforce. We are most interested in finding the best candidate for the job. We would encourage you to apply, even if you don't meet every one of our desired attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.