Swim School Poolside Customer Service

5 hours ago

Orlando, Florida, United States British Swim School Full time


Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Training & development


Deck Ambassador/ Customer Experience (Part-Time)
Location: Lake Nona, Orlando, FL
Pay: $14/hour
Hours: Up to 30 hours per week (afternoons, evenings, weekends)

About British Swim School – Lake Nona:

At British Swim School, we teach more than just swim lessons—we save lives. As we open our new Lake Nona location, we are building a team of energetic, customer-focused professionals who are passionate about children's safety and creating a positive environment for families. Our Deck Ambassador is a vital part of that mission.

Position Summary:

As a Deck Ambassador, you will act as the on-deck leader during swim lessons—supporting instructors, assisting families, and ensuring the pool deck operates smoothly and safely. You'll be a friendly, proactive presence who keeps communication flowing and supports the team's success.  This role is ideal for someone who is organized, proactive, and excited to be part of a life-saving mission.

Key Responsibilities:

Pool Deck Operations
  • Greet and check in swimmers and families with a positive attitude

  • Maintain safety and flow of student transitions on the deck

  • Provide support to families when needed

  • Ensure all pool safety procedures are followed at all times

Communication & Customer Engagement
  • Act as the liaison between parents, instructors, and the front desk

  • Deliver lesson progress notes or updates to families as directed

  • Answer basic questions about schedules, levels, or program policies

  • Help manage on-deck challenges, such as nervous swimmers or late arrivals

Cleanliness & Facility Upkeep
  • Perform routine cleaning and stocking of bathrooms and showers throughout shift

  • Monitor cleanliness and safety of parent viewing areas and pool deck

  • Refill soap, paper towels, and toilet paper as needed

  • Take out trash and report any maintenance concerns to management

  • Ensure all public areas are neat and presentable at all times


Qualifications:
  • Friendly, professional, and enthusiastic—especially around children and families

  • Able to stand, walk, and remain on deck in a warm, humid environment for extended periods

  • Detail-oriented and able to manage multiple tasks at once

  • Comfortable cleaning and restocking restrooms/showers as part of shift

  • Previous customer service or early childhood experience preferred

  • CPR/First Aid certified or willing to become certified (training provided)

  • Must be available for weekday evenings and at least one weekend shift


What We Offer:
  • $14/hour pay

  • Up to 30 hours/week with flexible scheduling

  • Supportive, mission-driven team culture

  • Paid training and growth opportunities


How to Apply:

Submit your resume and a quick note about why you'd be a great fit as a Deck Ambassador at British Swim School Lake Nona

Compensation: $14.00 per hour

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."



Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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