Hospitality Support Team Member

Hospitality Support Team Member

Related Titles: Bus Person; Food Runner; Banquet Busser

Reports to: Restaurant Manager, Assistant Manager, Dining Room Captain

Status: Part-time | Non-Exempt

Supervises: None

Position Summary

Provide essential assistance to the Front of House team by delivering food and beverages, bussing tables and glassware, moving tables for special events, and setting up the dining room before, during, and after meal service. This role ensures a clean, organized, and welcoming dining environment for members and guests.

Position Characteristics

Employees must thrive in a fast-paced food service environment and maintain a positive, guest-focused attitude at all times. Work should be proactive and accurate, anticipating member needs, clearing tables, refilling drinks, and assisting the team efficiently. This is a non-exempt, hourly position requiring a flexible schedule.

Essential Job Functions (including but not limited to)

• Efficiently clear plates, utensils, and glassware; reset tables promptly for the next seating.
• Maintain cleanliness and polish glassware and silverware; keep floors, counters, and dining areas organized.
• Assist servers with setup, service, and cleanup; ensure timely delivery of water and food.
• Run food items to tables as needed, ensuring accurate and timely delivery.
• Support food preparation, cleaning, and overall dining area maintenance.
• Collect trash from dining room, kitchen, and other designated areas.
• Clean up spills or broken serviceware with minimal disruption to members.
• Assist Dining Room Captain, servers, and other team members in enforcing Club policies and procedures.
• Support banquet personnel with setup, service, and cleanup for events.
• Attend trainings and meetings; move tables and chairs as needed.
• Apply discretion, work independently, collaborate as a team, and take initiative.

Additional Responsibilities and Job Requirements

• Demonstrate a strong work ethic and commitment to excellent customer service.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Maintain attention to detail and a high standard of cleanliness.
• Exhibit a positive attitude and willingness to learn.
• Previous food and beverage experience is required.
• TABC and Food Handler certification required.

Preferred Education and/or Experience

• Previous experience in a country club or fine dining environment is preferred but not required.

Appearance and Grooming

• Follow associate handbook guidelines for workplace appearance.
• Adhere to departmental uniform requirements.

Language Skills

• Ability to communicate clearly and concisely with members and staff.

Reasoning Abilities

• Problem-solving skills and good judgment.
• Ability to establish and maintain effective working relationships.
• Work quickly and accurately, independently and as part of a team.
• Understand and follow written and verbal instructions.

Physical Demands

• Routine requirements include sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders, and lifting up to 50 pounds.

Work Environment

• Moderate noise typical of fine dining or country club restaurants.
• May include atypical or extraordinary conditions common in food service and event environments.

Limitations and Disclaimer

This job description outlines the general nature and level of work expected. It is not exhaustive; employees may be required to perform other duties as assigned. Requirements may be modified to accommodate individuals with disabilities unless doing so poses a direct threat to health or safety. Employees are expected to follow other job-related instructions and perform other duties as requested by their supervisor, in compliance with federal and state laws. Employment is at-will under Texas law.