Business Services Analyst, Sr

Salary

$63, $98,439.12 Annually

Location

Durham, NC

Job Type

Full time with benefits

Remote Employment

Flexible/Hybrid

Job Number

Department

Environmental & Street Services

Opening Date

10/17/2025

Closing Date

11/7/2025 11:59 PM Eastern

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $63, $84,000

Hours/Schedule/Shift: 8:00am - 5:00pm

The Sr. Business Services Analyst is devoted to providing advanced-journey level management analysis and oversight; departmental budget and personnel management; program administration and oversight; risk management; and data analysis services. Incumbents serve as a senior level performing most activities within a function, performing complex analysis and/or program administration. Decision-making includes selecting the method to address a problem or issue subject to the constraints established by management objectives and direction.

May serve as lead workers, assigning work and monitoring work completion.

• Develops and administers significant, complex or politically sensitive programs including evaluating program performance; performs quality control; develops performance measures; recommends improvements; assists with strategic planning; and ensures compliance with applicable regulations, policies, and procedures.
• Prepares, maintains, reviews, and/or processes reports, business plans, contracts, agreements, leases, claims, forms, applications, promotional materials, and other documents; updates and maintains databases, online systems, and webpages; researches updates, compiles, analyzes, and/or reviews information; produces findings and develops recommendations; reviews and approves work for accuracy and completeness and makes adjustments as needed.
• Collaborates with, and serves as a liaison to, City management and departments, vendors, and/or external agencies and acts a representative of the City; attends meetings to provide consultation and professional assistance and negotiate resolution of issues; develops and initiates plans for public outreach; conducts site visits and/or investigations, as assigned; develops and delivers training, as assigned; and promotes programs and other department operations.
• Develops, prepares and administers programs budgets including monitoring expenditures, researching and analyzing financial and related data, preparing cost estimates, and making budget and procurement recommendations; acts as the function's budget manager.
• Manages the administrative areas including budget, accounting, procurement, and personnel under the guidance of function/program/division manager; develops and provides recommendations for contracts, policies, procedures, RFPs, and other documents/areas/materials; implements approved adjustments; develops and reviews reporting and processes; provides professional support and may serve on the management team; and may approve financial payments, transactions, and reporting.
• Performs other duties of a similar nature and level as assigned.

• Bachelor's degree in Business Administration, Accounting, Finance, or Public Administration.
• Four years of relevant experience in Financial Analysis, Accounting, or Strategic Finance.
• A valid North Carolina Class C Driver's License with a satisfactory driving record within 60 days of hire.

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

Employer

City of Durham

Address

101 City Hall Plaza

Durham, North Carolina, 27701

Website