Lead Host

2 weeks ago

San Francisco, California, United States Chotto Matte - San Francisco Full time $60,000 - $90,000 per year

Job Opportunity: Lead Host

Location: San Francisco, CA

Pay Rate: $26 per hour (non-exempt) + tips

Schedule Requirements: This position requires flexibility and full availability, including evenings, weekends, and holidays, in alignment with the restaurant's operating hours. The Lead Host plays a key role during peak service periods and special events, ensuring smooth front-of-house operations and exceptional guest experiences.

About Us

At Chotto Matte, we're not just about food — we're about creating unforgettable experiences. Our Nikkei cuisine fuses the vibrant flavors of Japan and Peru in a bold, contemporary atmosphere that celebrates creativity, connection, and culture. We're passionate about people and driven by excellence, with thriving locations in London, Toronto, Riyadh, and Manchester, and new destinations on the horizon in Dubai and Georgia.

Role Overview

As the Lead Host at Chotto Matte, you set the tone for the guest experience. You are both a warm, welcoming presence and a sharp coordinator who ensures the front desk runs seamlessly. You'll lead the Host Team with professionalism, manage reservations with precision, and work closely with leadership to deliver service that exceeds expectations every time.

Key Responsibilities

  • Lead, train, and support the Host Team to deliver world-class hospitality.

  • Extend a warm welcome to all guests, ensuring a seamless arrival and departure experience.

  • Manage and oversee reservations across multiple platforms (SevenRooms, OpenTable, etc.).

  • Collaborate with the management team to optimize floor flow and table turnover.

  • Communicate effectively between departments to ensure guest needs are anticipated and met.

  • Handle VIP, walk-in, and special requests with professionalism and discretion.

  • Maintain a polished and professional demeanor at all times.

  • Champion health and safety protocols.

  • Support service setup and special events as needed.

  • Foster a positive team culture built on respect, accountability, and continuous improvement.

Physical Demands

  • Ability to stand for long periods, move quickly, and bend as needed.

  • Occasional lifting and/or moving of items up to 15 lbs.

Preferred Qualifications

  • Minimum of 2 years of host or reception experience in an upscale hospitality environment.

  • Previous leadership or training experience is a plus.

  • Strong communication and interpersonal skills.

  • Confident with technology and reservation platforms.

  • Naturally friendly, organized, and composed under pressure.

  • Self-motivated with a passion for hospitality and professional growth.

What We Offer

  • Competitive pay

  • Career growth opportunities supported by training and development.

  • 50% dining discount at all Chotto Matte restaurants.

  • Staff recognition programs celebrating outstanding performance.

  • Medical, Dental and Vision Insurance.

  • Commuter benefits.

  • Pet Insurance.

  • Cell phone expenditure.

  • Irrevocable Health Reimbursement Arrangement (HRA).

  • 401(k) plan with a 50% company match.

Join Us

If you're passionate about hospitality and thrive in a fast-paced, people-first environment, we'd love to meet you. This is more than a role — it's your chance to lead with purpose and be part of a global, forward-thinking team.

Chotto Matte is proud to be an Equal Opportunity Employer, dedicated to building a workplace that celebrates diversity, inclusion, and respect for all. We welcome applicants from all backgrounds and experiences. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified candidates with prior arrest or conviction records in a manner consistent with the law.

INDFOH

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