IT Support Analyst

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar TMS and Spravato therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we're expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

IT Support Analyst (In-Person)

Location: Malvern, PA

Type: Full-Time

Company: Neuronetics

About the Role

Neuronetics is seeking a personable, self-motivated IT Support Analyst who thrives on autonomy and taking full ownership of their work. If you are someone who enjoys working independently to solve problems and managing the end-to-end user experience, this high-impact role is built for you.

Because this role is the heartbeat of our equipment lifecycle—managing onboarding, inventory, and physical distribution—it is an in-person position based at our Malvern offices. While we offer occasional flexibility to work from home, this is not a hybrid role; you will be the go-to person on the ground ensuring our team has the tools they need to succeed.

Key Responsibilities

• Hardware Lifecycle & Inventory: Manage the physical onboarding of new hires, including equipment assembly, inventory tracking, and hardware distribution/receiving.
• Technical Troubleshooting: Resolve hardware and software issues for both local and remote employees while managing the help desk ticket queue with efficiency.
• Knowledge Management: Create and maintain "self-help" knowledge base articles to empower our users.
• Environment Optimization: Define hardware requirements for end-user computing and identify opportunities for process automation.
• Training & Support: Provide hands-on training for new employees and ongoing support for existing staff on internal systems.
• System Maintenance: Assist IT personnel with broader system troubleshooting and Entra ID (Active Directory)/Exchange 365 user management.

Experience & Education

• 3–5 years of experience in a technical support role with a "customer-first" mindset.
• Associate's Degree in Computer Technology or equivalent professional experience.
• Preferred Certifications: Microsoft Professional certifications, A+, and Network+.

Technical Expertise

• OS & Hardware: Expert-level knowledge of Windows OS and PC hardware (Mac experience is a plus).
• Software: Proficiency in MS Office 365, Ticketing software, and Entra ID (Active Directory).
• Networking & Cyber: Solid understanding of basic networking and a security-minded approach to IT support.
• Mobile & Peripherals: Experience managing iPhones and troubleshooting printers, copiers, and scanners.

Core Competencies

• Independent & Proactive: Self-motivated and comfortable managing your own daily tasks and project deadlines.
• Personable: You genuinely enjoy helping people and can translate technical concepts for non-technical users.
• Detail-Oriented: Highly organized, specifically regarding physical inventory and documentation.

Why Join Neuronetics?

At Neuronetics, you aren't just a number in a ticket queue. You are a critical partner in our mission, overseeing the technology that allows our team to change lives. You will have the space to work autonomously while being supported by a collaborative IT team.

Ready to take ownership of your IT career? Apply today.

• Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement: Selected candidate will be eligible to participate in the Company's employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

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