Program Manager

About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Program Manager
Salary Range: $65,000-70,000
FLSA Status: Salary, Exempt
Location: Administration - Hybrid
About The Position
Reporting directly to the SVP, People & Culture, the "Program Manager, People & Culture" will directly support key People & Culture initiatives that enhance employee experience, drive organizational effectiveness, and align with our commitment to helping individuals achieve independence through education and employment. This role will serve as a strategic connector across departments, ensuring P&C programs are integrated, inclusive, and responsive to the needs of our diverse workforce and community.

Who You Are
You are a forward-thinker with growth mindset. You approach challenges with optimism and curiosity, seeing them as opportunities to spark meaningful change. You are adept at gaining trust in the community, engage in creative and strategic thinking with the People & Culture Leadership Team, and earn the trust and respect of staff.

You have a keen ability to identify organizational needs and provide practical solutions that enhance both employee experience and organizational performance. You embrace technology and use data to drive action.

You believe that people are our most important asset and champion a culture where every employee feels ownership of their work, supported in their growth, and empowered to embrace change and technology. You are a culture-builder and change-maker, dedicated to cultivating an environment where optimism, accountability, and adaptability thrive.

Key Responsibilities

• Program & Project Leadership
• Manage implementation of P&C programs including onboarding, performance management, employee engagement, and professional development.
• Proactively manage program, project, and initiative backlog
• Lead cross-functional projects that support organizational goals, ensuring alignment between P&C, Retail, Mission Services, and Operations teams.
• Collaborate with internal stakeholders to ensure P&C initiatives reflect the values and needs of the communities we serve.
• Cross-Functional Collaboration
• Act as a central point of coordination between P&C and other departments to ensure seamless communication and program execution.
• Facilitate feedback loops between frontline staff, leadership, and P&C to continuously improve employee experience.
• Data & Reporting
• Monitor and analyze P&C metrics to assess program impact and inform strategic decisions.
• Prepare reports and presentations for leadership, board members, and external partners.
• Communication and Change Management
• Own the development and implementation of P&C project and initiative communication and change management, to include any training or FAQs related to implementation and rollout.
• Ensure all communication is in keeping with EGNW standards and templates.

Qualifications

• Bachelor's degree in Human Resources, Nonprofit Management, Business Administration, or related field.
• 3–5 years of experience in HR/P&C program or project management, preferably in a nonprofit or social enterprise setting.
• Proven ability to lead cross-functional initiatives and build strong relationships across departments.
• Strong understanding of change management and internal communication principles.
• Strong understanding of P&C practices, nonprofit operations, and workforce development.
• Excellent communication, organizational, and stakeholder engagement skills.
• Proficiency in HRIS and project management tools (e.g., Dayforce, Asana, etc.).

Preferred Skills

• Experience working with underserved populations or in mission-driven organizations.
• Certification in P&C (e.g., SHRM-CP) or project management (e.g., PMP).
• Bilingual or multilingual skills are a plus.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.