Warranty/Returns Coordinator

6 days ago

Atlanta, Georgia, United States Infosoft, Inc. Full time $29,490 - $71,170 per year

Job Title:
Warranty/Returns Coordinator (Salesforce Orders)

Pay Rate:
$29.49/Hr

Duration:
2 Months

Location:
Raleigh, NC, or Atlanta, GA, or Remote (EST)

shift: 8 am - 5 pm

This position is for the
Building Automation
division.

We are looking for a
Warranty/Returns Coordinator (Salesforce Orders)
to manage
customer orders
and handle product
returns, replacements, and repairs (RMA)

Candidates located in
Raleigh/NC, or Atlanta/GA
, are
preferred
and will be asked to go on-site for training.
Remote candidates
located in the
EST timezone
are also
acceptable
.

Work with key business partners, including Customer Support and Order Management support functions, Business Development, Logistics, Project Management, Product Management, Finance, and Physical Distribution. The range of responsibilities includes, but is not limited to, the following:

  • Return authorizations (RMA) & Warranty:
    Review case details in
    Salesforce
    , determine appropriate action (they will be trained on this by our team) & process action in
    SAP
    .
  • Manage the complete
    sales order lifecycle
    from entry to invoicing, including validation against
    purchase orders
    and original proposals, schedule tracking, and cost control.
  • Act as liaison between customer support, order management, and other internal departments (finance, operations) to ensure timely resolution of
    customer inquiries
    , troubleshooting,
    invoicing
    , delivery, and post-shipment issues.
  • Control administrative processes in contract management in collaboration with the project team, including documentation of progress, timelines, risks, and supporting material availability, product support, change orders, and
    warranty
    matters.
  • Collaborate with the sales team to prepare, review, and understand customer requirements and contract terms, ensuring compliance with company policies and legal
    requirements.
  • Monitor
    contract performance
    and compliance throughout the lifecycle, ensuring adherence to company policies, legal requirements, and internal guidelines while identifying process improvement opportunities.
  • Utilize
    CRM
    to manage and prioritize caseload according to established
    service level agreements.

Requirements:

  • Experience in
    Order Management
    processes and procedures, including Procurement, Logistics, and other critical supply chain functions.
  • Experience in
    Warranty/RMA
    -related activities
  • Salesforce
    experience is required
  • SAP
    experience is highly desired
  • Strong professional judgement and problem-solving ability.
  • Excellent attention to detail and accuracy.
  • Self-motivated with the ability to work under pressure with a sense of urgency and thoroughness.
  • Flexible team player willing to accept new challenges and assignments based on the needs of the business.
  • High School Diploma

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