Customer Success Manager

5 days ago

Remote, Oregon, United States BrainTrust Tutors Full time

About the Role:

As a Customer Success Manager at Braintrust Tutors, you'll serve as the primary point of contact for our school partners, ensuring smooth onboarding, consistent communication, and successful implementation of our tutoring services. This is a high-ownership role that requires both diplomacy and backbone: the ability to collaborate and say "yes" whenever possible, but also push back when needed to ensure long-term success. If you're highly organized, great with people, and thrive in a fast-paced environment, we'd love to meet you.

About Us:

Braintrust Tutors is a nimble, mission-focused company transforming the way students access high-quality, high-impact tutoring. Through innovative technology, data-informed practices, and strong district partnerships, we deliver scalable impact where it's needed most. If you're passionate about education and energized by big challenges, we want you on our team.

What You Will Do:

  • Own and manage relationships with school partners from onboarding through the full engagement lifecycle
  • Serve as the primary liaison between schools, tutors, and internal teams to ensure smooth coordination of services
  • Troubleshoot implementation challenges quickly and effectively, using data and communication to drive resolution
  • Balance partner requests with internal capacity, aligning expectations and ensuring operational excellence
  • Support tutors in the field by providing timely updates, resources, and feedback from school stakeholders
  • Monitor program performance and proactively identify areas for improvement
  • Contribute to internal process improvements and help scale best practices across the team
  • Use tools like Google Sheets, Notion, HubSpot, and Slack to manage your work and collaborate with team members

What You Will Have:

  • 3+ years of experience in Customer Success, Account Management, or Partner Support (EdTech or K–12 experience strongly preferred)
  • Proven ability to manage multiple priorities across a dynamic portfolio of school partners, while staying detail-oriented and proactive
  • Strong communication skills with the ability to build trust, lead conversations with school stakeholders, and offer thoughtful, solution-forward guidance
  • Comfort navigating high-stakes conversations with professionalism, warmth, and confidence
  • Experience working in remote environments and using digital tools (e.g., Google Suite, HubSpot, CRM, project management platforms) to stay organized and responsive
  • A flexible, problem-solving mindset with a genuine passion for delivering exceptional partner experiences
  • Demonstrates strong technical proficiency, with the ability to navigate and manage multiple digital tools, systems, and platforms with ease
  • Adapts quickly to new technologies, learning and applying new software or systems efficiently to improve workflow and productivity

Braintrust Tutors is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment that welcomes and celebrates diversity.

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