IT Support Specialist

4 days ago

West Palm Beach, Florida, United States Holland Pump Company Full time
IT Support Specialist

Job Description:

Provide first-line technical assistance to users through calls, emails, and help desk tickets.  Diagnose and resolve basic hardware, software, and network issues. User account management: Assist users with account access, including resetting passwords. Document and track all support requests and solutions in a ticketing system. Escalate complex issues to higher-level technicians or specialized teams.

Job Requirements:

  • Evaluate potential equipment, components, and software for new solutions in information systems.
  • Participate in and provide information for the strategic planning process at the unit level.
  • Develop and maintain custom programs and scripts to aid in systems management Manage the development of plans, schedules, and requirements for the deployment and lifecycle of systems.
  • Conduct regular reviews of security levels delivered against policy goals.
  • Interface with company organizations to resolve service-related issues.
  • Integrate complex or sensitive elements of new or existing applications.
  • Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff.
  • Direct, and train company staff
  • Assist in the planning of work unit information technology architecture.
  • Plan for implementation of, and ensure compliance with, company security and configuration policies.
  • Provide escalation and backup support.
  • Must be proficient in office 365, 
  • Must have advanced knowledge of Microsoft excel.
  • Must have working knowledge of Microsoft Azure

Benefits Include:

Holland Pump offers a competitive salary and benefits package to include Medical/Dental Insurance, 401(k) with Match, Paid PTO/Holidays, Life Insurance, Short-Term/ Long-Term Disability Insurance. Our average employee has 10 years of service

 Interested candidates may apply @ Web site:  

Holland Pump is an Equal Opportunity Employer, Veteran's employer, and Drug Free Workplace

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