Principal Infrastructure Architect

About the Role:As the Principal Infrastructure Architect with GLOBO, you'll have an opportunity to operate, support and scale GLOBO's technology infrastructure to ensure the security of our data and products. Your dedication to reliability and security will help achieve our mission of "Helping people communicate when it matters most.''Your experience operating systems at scale will also bring strong engineering and operational know-how, while enforcing current security standards.Specifically, the Principal Infrastructure Architectwill havea love of security and a deep expertise in infrastructure architecture. The architect is a highly skilled IT professional responsible for designing, implementing, and maintaining the organization's infrastructure, ensuring it meets business needs and security standards, and driving innovation and efficiency.ThePrincipal Infrastructure Architectwill implement infrastructure solutions to meet/exceed the following performance metrics. Maintain 99.999% infrastructure availability/up-timeMaintain < .1% Error Rate across common user interactionsMaintain average response time of less than 100msResponsibilities:As a member of our Operations team, the Principal Infrastructure Architect at GLOBO will play a pivotal role in shaping and optimizing our cybersecurity posture, supporting our compliance efforts, and providing critical infrastructure support for the GLOBO systems. Specifically, this person will be accountable for managing the company's technology Infrastructure, monitoring infrastructure availability, ensuring business continuity and disaster recovery protocols, adhering to security protocols and educating the organization on security processes.  This is a unique opportunity for someone to make a significant impact for all GLOBO customers. This person will be responsible for overseeing all aspects of infrastructure security with our infrastructure vendors.  The successful candidate will be a strategic thinker with a strong analytical mindset, capable of translating data insights into actionable infrastructure scaling solutions to enhance service levels and customer outcomes. The Principal Infrastructure Architect at GLOBO is responsible for planning, managing, and scheduling infrastructure and security systems and procedures. Responsibilities include:Implementing optimal infrastructure solutions to deliver unparalleled service for all GLOBO solutions.Providing architectural leadership for GLOBO's cloud environments ensuring alignment with best practices and security standards.Designing, implementing, and maintaining security controls for GLOBO's infrastructure and customer data.Designing, implementing, and maintaining GLOBO's BCDR systems, processes, and posture.Maintaining GLOBO's application and internal security by developing and maintaining the infrastructure monitoring systems and processes.Enhancing the GLOBO security strategy based on business objectives for the application hosting infrastructure and internal platforms.Scaling, supporting, and monitoring the hardware that stores, retrieves, and sends data throughout the GLOBO infrastructure, ensuring timely updates and cost/performance targets are maintained. This infrastructure includes:Database performance and reliabilityLoad balancingRedundant systems architectureNetworkingStorage and ComputeEnsuring the security, compliance, and governance of our infrastructure architectures.Participating in the customer-initiated information technology audits including completion of security and compliance assessments.Contributing to the implementation of new technology (products) and infrastructure to ensure these solutions are secure.Identifying potential problems or areas of improvement through infrastructure monitoring and proactive vulnerability testing.Managing risk in network infrastructure and online business platforms to ensure our systems and teams meet security and compliance requirements.Participating in our Security and Compliance programs, including activities for ISO 9001, ISO 17100, ISO 27001, and SOC 2.Assisting in vendor onboarding by performing security and risk assessments of new vendors, reporting identified risks to management and providing recommendations for risk mitigation.Maintaining and executing Infrastructure roadmaps to provide resolution toward tech debt for inclusion on the overall development roadmap to ensure the highest quality, performant platform possible.Delivering solutions within established timeframes and allocated budgets.Collaborating with cross-functional teams to determine and prioritize infrastructure projects.Contributing thought leadership to deliver world-class services with secure and reliable infrastructure.Technical Leadership and Mentorship Skills:Provide technical mentorship to the Enterprise Services team.Collaborate with cross-functional teams to drive architectural alignment and innovation.Act as a Subject Matter Expert for all infrastructure related projects.Ability to influence and inspire cross-functional global teams.Ability to formulate and articulate a perspective and present it in a way to create understanding and alignment throughout various levels of the organizationProvide guidance, mentoring, training, and support to other team membersLead a wide range of high visibility projects and solve problems to keep projects moving forward and on track.Required Minimum Education and Experience:Proven experience in Infrastructure Support in a Telecom environment10+ years of experience working in a technology role with infrastructure support responsibilities.7+ years of experience building highly available and secure systems.Strong understanding of infrastructure architecture, scaling concepts, and high-availability techniques.Business Continuity and Disaster Recovery systems and SOP design, implementation, management, and testing.Certified in Information Security Fundamentals. Examples include CISSP, CISA, and any credentials involving HIPAA, SOC2, NIST, and ISO 27001 compliance.Strong analytical skills with the ability to interpret data and make informed choices.Familiarity with telecom data patterns and infrastructure monitoring.Excellent communication and collaboration skills.Entrepreneurial mindset with a "goals over roles" attitude.Ability to thrive in a fast-paced and dynamic startup environment.Proven track record of problem-solving and the ability to work as a team.Possess a strong self-regulation skill set when working in any subject that may trigger past trauma or emotional stress.Ability to perform with frequent interruptions and/or distractions.Excellent reading comprehension, listening, verbal and written communication skills.Experience with Google Docs and Apple/Mac Operating System preferred.Additional Preferred Requirements:Ability to work independently in a decentralized environment, without the reliance on direct authority.Experience with the following infrastructure technologies and platforms: AWS, Azure, GCP, ERP, SQL, IaaS, Automation/Orchestration, Security/Compliance frameworks.Highest level of personal and professional integrity and ethics.Solid understanding of data analytics.Broad understanding of current and emerging technology practices in language services.High level of initiative, accountability, and follow-through.Value strong teamwork and collaboration skills.Demonstrated problem solving and decision-making skills.Ability to manage multiple initiatives and projects and prioritize needs.Strong sense of service and passion for the company and business.Willingness to submit to any requested background checks.Fluent in English.About GLOBO-Listed in Modern Healthcare as one of the best places to work in Healthcare, GLOBO is adding to our talented team.  We are an 13+-year-old technology company and we're going places Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages. Our mission at GLOBO is to build bridges by eliminating barriers to communication. We believe the future is empathetic, and our mission is something you can be proud of  We're committed to building a diverse community and amplifying varying perspectives, voices, and experiences that create the fabric of progress and improvement within our company.  What's it like to work here? Well, we're a close-knit team with big ideas and ambitions. We're entrepreneurial, smart, and successful – plus we're just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We're always on the hunt for people who bring energy, ideas, and personality to our growing organization.Sound good so far?  Here's the icing on the cake - being a GLOBO Honeybadger comes with great benefits On top of being a completely remote workplace, we offer robust medical, dental, and vision plans with additional perks including benefits for virtual health and online mental health therapy.  We offer a 401K with generous employer matching, and a PTO plan you can get excited about  Want to learn more about us?  Check us out onLinkedIn,Instagram, andFacebookGLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need.