GTM Engineer

Calling all Go-to-Market Engineers ChurnZero is looking for a passionate, results-oriented individual to join our award-winning team. In this role, you'll design, build, and optimize the systems that power our go-to-market engine. You'll contribute to our end-to-end customer experience — from lead capture through deal close, renewal, and expansion — ensuring every stage is measurable, automated, and intelligently optimized. This role blends data engineering, analytics, automation, and AI implementation to drive smarter decisions and faster growth. You'll partner closely with marketing, sales, and customer success to unify data, uncover insights, and build the technical backbone that enables our teams to operate efficiently and at scale.

Join ChurnZero, a leader in customer success platforms and partnerships — recognized by G2 as a category leader and honored for excellence by SIIA CODiE, Appealie Awards, and Customer Success Collective. This is your chance to shape the future of AI-powered customer success, grow alongside an award-winning team, and build a career that truly matters.

Job Title: GTM Engineer

Classification: Exempt

Reports to: Director of Revenue Operations

Location: Remote

Target OTE Range: $115k to $140k annual OTE target**

**Target OTE Range assumes US residency, and other locales may have a different range

What You'll Do

• Design and Scale GTM Infrastructure: Architect, implement, and continuously optimize workflows across acquisition, onboarding, expansion, and renewal.

• Unify Data and Systems: Build and maintain integrations between CRM, marketing automation, product, and customer success platforms to ensure seamless, trusted data flow.

• Deliver Actionable Insights: Develop dashboards and frameworks that surface critical metrics on funnel performance, deal velocity, retention, and expansion opportunities.

• Operationalize AI and Automation: Implement AI-driven workflows for lead scoring, intent detection, forecasting, and personalization to improve decision-making and customer outcomes.

Who You Are

Experience and Skills

• 5+ years of experience in Revenue Operations and/or CX Operations within a SaaS or B2B environment

• Proficiency with core GTM and AI systems such as CSPs, CRMs, marketing automation & lead nurture, data enrichment, workflow automation, business intelligence, conversation intelligence, etc.

• Strong experience with workflow automation and integration platforms to connect and scale go-to-market processes.

• Ability to design and implement AI- or ML-driven solutions for lead scoring, intent detection, forecasting, and personalization.

• Hands-on expertise in building dashboards and operational analytics using BI tools and data pipelines.

• Familiarity with conversation intelligence, sales engagement, and revenue intelligence tools.

• Competence in API usage, scripting, or low-code platforms for custom GTM automation.

• Strong data hygiene, governance, and data modeling skills to ensure accuracy and trust across systems.

Personal attributes

• Systems Thinker: Naturally connects how people, processes, and technology intersect to drive GTM outcomes.

• Operator Mindset: Thrives on building scalable, efficient systems — and isn't afraid to roll up your sleeves to make them work.

• Curious and Analytical: Relentlessly digs into data, experiments, and emerging tools to uncover insights and drive continuous improvement.

• Collaborative Partner: Communicates effectively and builds trust with cross-functional stakeholders across Sales, Marketing, Customer Success, and Product.

• Outcome-Oriented: Focused on delivering measurable impact — from faster deal cycles and higher conversion rates to improved retention and expansion.

• Adaptable and Resourceful: Comfortable navigating ambiguity, learning new technologies quickly, and iterating as GTM priorities evolve.

• AI-Forward: Excited about applying AI and automation in practical, high-impact ways to redefine how go-to-market teams operate.

Why Join Our Team

• Make a visible, strategic impact across the entire GTM experience

• Lead cutting-edge GTM initiatives in a fast-paced, collaborative SaaS environment

• Drive innovation through AI, automation, and predictive analytics

• Work closely with inspiring leaders across GTM, product, and operations

• Help define the future of how we deliver value to our prospects and customers

About ChurnZero

ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.