Customer Service Associate

2 days ago

Arlington, Virginia, United States Maids in Brown Full time

About Us

Maids in Brown Cleaning Company — a growing, quality-driven cleaning service focused on residential and commercial clients in Arlington, Alexandria, McLean and the surrounding region. We pride ourselves on reliability, customer satisfaction, and employee development. Join our team and help us deliver outstanding service with a friendly, solutions-oriented attitude.

What You'll Do

  • Serve as the primary point of contact for clients: handle incoming calls, emails, and live chat / web inquiries
  • Schedule appointments, coordinate with cleaning teams, monitor job progress, and follow up with clients
  • Resolve customer issues: complaints, rescheduling, special requests, and post-service feedback
  • Update and maintain the CRM / scheduling software with accurate client and job data
  • Work cross-functionally with Operations / Field Managers to ensure service quality and timely response
  • Generate quotes / estimates or assist in generating them
  • Track customer satisfaction metrics (e.g. reviews, surveys), prepare summary reports, and recommend improvements
  • Provide occasional administrative support (billing, invoicing, or documentation) as needed

What We're Looking For

  • Proven experience in customer service, preferably in service-based or cleaning / facilities industry
  • Excellent communication skills (verbal & written)
  • Strong problem-solving, multitasking, and time-management skills
  • Comfortable with CRM / scheduling tools and general office software (e.g. Microsoft Office / Google Workspace)
  • Positive, customer-friendly attitude with attention to detail
  • Ability to work flexible hours as needed (may include early mornings or evenings, depending on client needs)
  • High school diploma or equivalent (some college or related training a plus)

What You'll Get

To stay competitive and attract strong candidates, you may want to include benefits like the following:

  • Compensation: Competitive base salary (suggested range $40,000 – $50,000 annually, depending on experience and performance based bonus)
  • Bonuses / Incentives: Performance-based bonus or incentive based on customer satisfaction, retention, or sales / upsell metrics
  • Paid Time Off (PTO): Vacation days
  • Training & Growth: On-the-job training, opportunities for advancement into operations / management roles
  • Other Perks: Company phone / data support, travel reimbursement (if meeting clients), company-provided uniforms or branded gear

Why Join Us?

  • You'll be part of a supportive, growing local business that values integrity and quality
  • Your work will have direct impact on customer happiness and retention
  • There's room for you to grow as the company expands
  • Friendly, team-oriented environment with an emphasis on work-life balance

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 40 per week

Benefits:

  • On-the-job training

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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